@dlowan,
This is weeny compared with Diane and Dys's stuff, but I wrote it out elsewhere, and it sure made me grimace and grit today, so:
Here's today's whinge:
I was off sick for a week last week, right?
For boring reasons that I won't get into, we have to have every client we are going to see put on a booking sheet, and admin have to note it, and order up medical files.
It's inconvenient for them when it goes wrong, and I suspect they get criticised or something. Well, we have to transcribe clients onto a computer spreadsheet, and this admin person is generally the one who transcribes it AGAIN onto a different sheet.
Errors are inevitable, and often they are admin errors...but they always get into this weird blame game. We clinicians don't get it, but there it is.
Anyhoo, I made the dramatic error of not transcribing one of my clients, (because I was not there to do it) and Helen (the poor sod who has to do most of the transcription) made her usual hoohah.
Today, on a fiendishly busy Intake day, I made time to call her just to check that the rest of the weeks' clients for me were on the sheet, to avoid dramas for her, and me.
Remember, we make our appointments in our diaries ourselves.
Conversation:
Me: Hi...do you have time just to look at Thursday's and Friday's clinic sheets, so I know I have booked all my people in, and you don't have to run around getting last minute files?
I go through my people.
Helen: I have X at 1.30 Friday, not 1.30 Thursday.
Me: No, it's 1.30 Thursday.
Helen: It has Friday here.
Me: Great we caught it then!!
Helen: I have Friday, not Thursday.
Me: Yes...but it's actually Thursday.
Helen; How do you know?
Me: Because I made the appointment and that's what I have in the diary. Sorry Helen, I only have a couple of minutes to do this. Could you please move it to Thursday. Everything else seems ok.
Helen: I thought I saw that client on the sheet already this week?
Me: Yes, you did...I saw his dad.
Helen: When?
Me (getting angry and desperate to get off phone) Dunno...Monday or Tuesday I guess.
Helen: It's not on the clinic sheet for Tuesday.
Me: Well, it was Monday then! Look, the file came up, I signed it whatever day it was, and it's all fine.
Helen: But you were off sick Tuesday.
Me. No Helen, I have been in all week.
Helen: No, I know you were off sick yesterday.
Me: No Helen...remember I took my last client in just before you left yesterday. I was with them until after 6.00.
Helen: Well, I have them coming in on Friday.
Me: Helen, I don't have time for this...can just change the appointment to Thursday.
Helen: Well, I didn't do all the clinic sheet stuff last week...Hayley did some of it....you're saying she got it wrong?
Me: Helen, I have no idea who got it wrong, and I really don't care. Mistakes get made sometimes, let's just let it go......
Helen: Begins to whine some more....
Me: Thanks Helen, I really can't get into this, we have another strategy discussion starting right now.
Helen: Makes offended noises.
AAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!