From the "Really?" Department

I've been trying to change the banking information with the electric company for months. I've written letters, sent faxes, talked to numerous people and they still can't seem to get it right. So I asked if there was an office or an address I could go to and speak to someone in person and give them the necessary document. I was told they don't have a "customer interface". Really? They don't have a problem interfacing with the wrong bank account or my money. So I told them I won't be interfacing with them ever again and am now interfacing with a brand new company.. Dolts.

That would be humerous, on a TV skit. Sad, in fact.

Customer interface> Are you shitting me? I would ask her if she had a fellatio interface.

My meltdown with Qwest (telecommunications) has been coming on for years now.

The voice of Qwest, now Century Link, is the voice of a man I despise with every fiber of my being. I eventually learned to somewhat shortcut the painful (your call is important to us) rigamarole when contacting them, but not entirely.

A couple of days ago I went to pay my phone bill by banking online - aka my internet bill (and I cannot just switch to cable or wireless without upping the money even more) - and found it to be increased by thirteen dollars. What? So I called these gonads.

After about twenty minutes of constant "Your call is important to us blady blady blah", never ceasing over those minutes, I got a person - who discerned that my "promotional agreement" had run out, and transferred me to the promotional agreement department (another f'n twenty minutes of "your call is important to us") where I got a fellow who sounded like he was in a tunnel crying faintly. I told him I couldn't hear him. Usually when this happens with anyone at a business on the phone, they adjust something or put the phone thingy closer to their mouth. Not this guy. He hung up on me.

I seethed.
I called back. Took me another fifteen minutes to get a human to then transfer me to Promotions (yes, another fifteen minutes after that) where I accidently tripped over a nice person that I could hear easily.

So now I have a new promotion. I got the number of this nice person's boss to put in a good word, was transferred quickly.

I still loathe Qwest aka Century Link.
Why on earth do they have a repeating - yes, promotional - message go on for twenty minutes - it makes for near homicidal hostility and I presume not just with me. That kind of thing is imbecilic in 2011. More like advertising in 1957.