9
   

My other computer is infected

 
 
Reply Tue 15 Nov, 2011 09:40 am
and it won't run any programs. It says my computer has been infected with 32/blaster.worm. The computer tells me to activate my "privacy protection" but I have a feeling that something is lurking there. I disabled the internet connection.

The only thing I really would like to save is some recently uploaded photos that I had not yet burned to a disk or downloaded to the photo lab.

Is there anything I can do?

Thanks for any help.
 
engineer
 
  2  
Reply Tue 15 Nov, 2011 09:42 am
@boomerang,
Go to your other computer and do an Internet search on the exact wording of the warning about privacy protection. You will probably get a link to information about the virus and instructions on how to clean up.
boomerang
 
  1  
Reply Tue 15 Nov, 2011 09:44 am
@engineer,
Will do. Thanks!
Questioner
 
  2  
Reply Tue 15 Nov, 2011 09:49 am
@boomerang,
http://www.symantec.com/security_response/writeup.jsp?docid=2003-081119-5051-99

Here's a link to the removal tool for expediency.
boomerang
 
  1  
Reply Tue 15 Nov, 2011 09:50 am
@engineer,
I found the instructions but I can't download the tool because I can't connect to the internet. When I try to start firefox my computer says that it can't run it because firefox is infected with the virus.

Can I somehow get the tool from this computer and put it on my other computer?
0 Replies
 
boomerang
 
  1  
Reply Tue 15 Nov, 2011 09:52 am
@Questioner,
Thanks Questioner.

I can't get on the internet from that computer so I'm kind of stuck.
Questioner
 
  2  
Reply Tue 15 Nov, 2011 10:01 am
@boomerang,
boomerang wrote:

Thanks Questioner.

I can't get on the internet from that computer so I'm kind of stuck.


It's possible that's just a redirect page caused by the malware. You can tell by opening firefox, clicking on Tools/options/Advanced/Network and then 'settings' under Connection.

If it has been set to 'Manual Proxy Configuration' with an address in it, that's the issue. You can check No Proxy and get back to your standard internet connection and download the tool.

Or if that doesn't work try IE: and see if it's proxy settings were also affected by the malware.
DrewDad
 
  2  
Reply Tue 15 Nov, 2011 10:03 am
@boomerang,
Use your uninfected computer to download the clean-up tool to a flash drive.
boomerang
 
  1  
Reply Tue 15 Nov, 2011 10:10 am
@Questioner,
I cant open firefox.

When I try to open it a little screen pops up and says "firefox.exe cannot start. Firefox has been infected with 32blaster.worm"
boomerang
 
  1  
Reply Tue 15 Nov, 2011 10:12 am
@DrewDad,
So just download those links that Questioner posted from this computer and install them on the other computer?

I'm seriously stupid with computers.
Questioner
 
  2  
Reply Tue 15 Nov, 2011 10:13 am
@boomerang,
Gotcha. In that case DrewDad has the right idea. Grab a flash drive when you can and get the tool on it.

Best of luck to you!
boomerang
 
  1  
Reply Tue 15 Nov, 2011 10:16 am
@Questioner,
Thank you!
0 Replies
 
BillRM
 
  3  
Reply Tue 15 Nov, 2011 10:16 am
@boomerang,
I suggest the following get a friend to download a program from microsoft by the name of microsoft stand alone system sweeper and following directions create a boot disk for you.

http://connect.microsoft.com/systemsweeper

Then all you need to do is boot from the cd and it will run a complete check on your hard drive and remove all viruses including root kits.

Everyone that run windows os should had it laying around.
DrewDad
 
  2  
Reply Tue 15 Nov, 2011 10:26 am
@boomerang,
I think you just need the FixBlast.exe clean-up tool.
boomerang
 
  1  
Reply Tue 15 Nov, 2011 10:30 am
@BillRM,
Thank you, I'll do that!
0 Replies
 
boomerang
 
  1  
Reply Tue 15 Nov, 2011 10:31 am
@DrewDad,
Thanks!

0 Replies
 
boomerang
 
  2  
Reply Wed 16 Nov, 2011 10:40 am
I handed this thread over to Mr. B, the designated smart person in the family, who got my computer up and running again!

I just wanted to thank all of you again for helping us.
Questioner
 
  1  
Reply Wed 16 Nov, 2011 11:47 am
@boomerang,
Excellent. Congrats on reclaiming your property!
0 Replies
 
tsarstepan
 
  1  
Reply Wed 16 Nov, 2011 12:26 pm
@boomerang,
boomerang wrote:

I handed this thread over to Mr. B, the designated smart person in the family, who got my computer up and running again!

I just wanted to thank all of you again for helping us.


Now with that said, wouldn't it be a great opportunity to sell bumper stickers to place on the backside of your laptop with the saying, "My other computer is infected"? Might be a moneymaker!
0 Replies
 
 

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