@engineer,
Engineer,
Sorry about that, let me try a different approach:
There are two colums of actual statistics, the first is the incident/occurence type and the other is the number of incidents/occurences over a year. I am trying to work out the weighted average of time taken per incident.
Now I know the hours worked per year equals 1,710 hours, which of course means that on average (with no weighting) it takes approx 4.92 hrs per incident/occurence.
We also know that some incidents/occurrences take longer to resolve than others, hence the need for a weighting scale. I am hoping that this makes at least my intention a little clearer?
Cheers,
Seals