I shop there a lot, too, especially now around the holidays. Their customer service has always been first class, IMO. That's amazing, considering the volume they probably do. The other thing I like is that once an item ships, they'll notify me of a refund or credit if the price of that item is reduced within a certain amount of time. Always nice to find out you got an even better deal that you'd thought. I've always only ordered directly from them, though -- not any of their outside stores yet.