@fansy,
Les Clefs d'Or concierge(s) can only work in the lobby of a hotel and working for a hotel, not an outsourced company. While there are 'Concierge' services that are members, they are affiliate members granted membership. They currently do not have any Members in Connecticut - which is where one of their main contact telephone numbers are from. And you are correct, and 'good' Concierge will scour the planet for a guest - as long as it is an ethical and moral request.