so, I go to Picture My Post about 2.5-3 hours ago, clicked on a picture to post (as you do normally, without any problems) ... and ... my laptop went mad. I was infected
Didn't click on any pop ups... nothing. It just started flashing all over and flew into explorer saying I had 107 trojans here, 7 trojans there, a worm...
blah blah blah...
got straight into Norton360 and onto live chat within minutes of this happening, where they then remoted in and have cleaned up my machine and given me a PC Tune Up. This has taken over 2.5 hours. I have been guaranteed I am completely safe now <notes panic on faces of folk I email -really, I'm safe>
Now what I don't really understand is that if I have 3 separate antivirus and anti spyware software programmes...(Norton360, McAfee and AVG) how does this happen? The nice man on the end of the remote did try to explain what a Trojan Downloader was and what it had done... but I don't really understand it. Surely there is software to prevent this happening.
Anyhoo... he said
I am glad to inform you that all the infected system files and temporary files from your pc has be removed and now your system is totally clean and safe. And also I have checked all the locations for any possible infection.
and none of my personal files have been affected and I haven't lost anything.
He did do an awful lot to tidy up my laptop and change things around... I think he was being extra helpful and thorough.
but it's just cost £115
(like I have dosh to throw around at this time of year)
(and he said "In spite of the long time, you have been very co-operative with me on the chat. I wish I could have a lot of customers like you."
ok... i feel slightly better.
Robert, DrewDad.... you guys this stuff. Can you explain so even I can understand why we pay for security programmes if they still let stuff thru.
Thanks lads... and any lasses who may know.