so, I go to Picture My Post about 2.5-3 hours ago, clicked on a picture to post (as you do normally, without any problems) ... and ... my laptop went mad. I was infected
Didn't click on any pop ups... nothing. It just started flashing all over and flew into explorer saying I had 107 trojans here, 7 trojans there, a worm...
blah blah blah...
so
got straight into Norton360 and onto live chat within minutes of this happening, where they then remoted in and have cleaned up my machine and given me a PC Tune Up. This has taken over 2.5 hours. I have been guaranteed I am completely safe now <notes panic on faces of folk I email -really, I'm safe>
Now what I don't really understand is that if I have 3 separate antivirus and anti spyware software programmes...(Norton360, McAfee and AVG) how does this happen? The nice man on the end of the remote did try to explain what a Trojan Downloader was and what it had done... but I don't really understand it. Surely there is software to prevent this happening.
Anyhoo... he said
I am glad to inform you that all the infected system files and temporary files from your pc has be removed and now your system is totally clean and safe. And also I have checked all the locations for any possible infection.
and none of my personal files have been affected and I haven't lost anything.
He did do an awful lot to tidy up my laptop and change things around... I think he was being extra helpful and thorough.
but it's just cost
£115
(like I have dosh to throw around at this time of year)
Gobsmacked.
(and he said
"In spite of the long time, you have been very co-operative with me on the chat. I wish I could have a lot of customers like you."
ok... i feel slightly better.
oof.
Robert, DrewDad.... you guys this stuff. Can you explain so even I can understand why we pay for security programmes if they still let stuff thru.
Thanks lads... and any lasses who may know.