@Robert Gentel,
Robert Gentel wrote:
Now is a good time to start backups. It's much easier to start backing up an empty computer and then running incremental backups than it is to start once you have a bunch to save and are worried about the data integrity.
Cricket has listened, oh wise one.
However, she is still struggling with FACE-up.
Eg....I just had (very shame-facedly) to call HP support....because my computer had gone to sleep and I could neither wake it up, nor turn it off and begin again.
As it happens, my keyboard ought to have a crescent moon key to wake the machine up, but doesn't.
I have to say that HP support is the BEST tech support experience I have had in my computer life to date.
Not only were they infinitely patient and polite, they took on board my explanation (at the beginning of the session) that I am a bit deaf and struggle with very foreign accents at the best of times, but also that my current pain meds scramble my brain and make me far slower and dumber than usual.
The techie actually remembered this, and did not become rude when I had to ask for clarification of what he was suggesting repeatedly.
Because he was not rude and impatient, I was relaxed and far quicker to understand him, and also stayed polite and able to enjoy lots of jokes and fun with him.
I think I will email HP about this, because it made a long fault detecting session a pleasure, rather than stressful.