@MikeD,
the triguard (clear plastic cylinder that the brine tank attaches to) should be mostly empty, the ball inside it should be at the bottom, with maybe 1/2 inch of water. I'd say it probably isn't and the ball is at the top. Again the "injector" that you found is the poppet valve, and allowing water to fill the triguard. If the triguard is full , it won't allow water to go into the brine tank.