Unable to defrag disk

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When attempting to use the defrag feature in XP pro, I receive the following message:
Defrag canceled because an error in file: C:|WINDOWS|PCHEALTH\HELPCtr|OFFLINECache|Professional_32#0409|000000.query.

Another problem that may or may not be related is at sign in I receive the message:
One on your disks need to be checked for consistancy. Then it decides itself to cancel disk check.

Thanks for your help,
Carole

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Type: Question • Score: 0 • Views: 749 • Replies: 5

[+3] - DrewDad - 01/28/2009At a command prompt, run: [code]c:\>chkdsk c: /f The type of the file system is NTFS. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this...

At a command prompt, run:

Code:

c:\>chkdsk c: /f

The type of the file system is NTFS.



Chkdsk cannot run because the volume is in use by another

process.  Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N) y



This volume will be checked the next time the system restarts.

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Can you run defrag in Safe Mode, thus without PCHealth running?

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I don't know how to do this. Can you tell me how to get to Safe Mode?

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@DrewDad,

I am unable to get to a c prompt without having windows on. When I try through that way, it asks the question you mentioned: Want to schedule a check disk next time the computer begins? I say yes and retart and nothing happens. I checked MicoSoft website and discovered that XPpro does not work that way. Great, huh?

As the computer is booting, I have hit almost all the F keys to try go to the c prompt but hasven't found the right combination or am totaly confused as to getting there.

Thanks for tryiing to help.

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You have to hit "F8" at startup, prior to getting the Windows splash screen. (I think you have a 2-second window).

That will take to you a menu that lets you choose a safe-mode version; select "safe mode with command prompt" and then try to run chkdsk.

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Unable to defrag disk

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