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Software - installation question

 
 
Reply Sun 21 Sep, 2003 06:51 am
I had to re-install my Office (since I had to formate my drive 'C' some time ago).

Now, however:

a) I wasn't asked to introduce the 'product key',
b) in the middle of the instalatiuon progress "fault 1311" appeared, my computer obviously couldn't find "Office1.CAB" on the cd (it least, that's he tells me).
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Type: Discussion • Score: 1 • Views: 1,018 • Replies: 8
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Monger
 
  1  
Reply Sun 21 Sep, 2003 07:38 am
Sounds like it's not able to read the file off the CD for some reason. Try installing from another CD drive or computer, which will show you whether you have a defective CD or not.
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Walter Hinteler
 
  1  
Reply Sun 21 Sep, 2003 09:58 am
Well, seems, it is the cd.

Thanks, anyway, Monger!
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Monger
 
  1  
Reply Sun 21 Sep, 2003 10:08 am
isn't that what I said? Wink
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Walter Hinteler
 
  1  
Reply Sun 21 Sep, 2003 11:11 am
Yes, I know, I always should listen more carefully to the older generation Laughing
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Walter Hinteler
 
  1  
Reply Sun 21 Sep, 2003 01:55 pm
Ooops - it isn't the cd: my computer doesn't find any "cap"-data on any other cd Shocked ... and thus I can't instal any Exclamation
0 Replies
 
Butrflynet
 
  1  
Reply Sun 21 Sep, 2003 02:08 pm
You might have to reinstall drivers for your CD drive. I went through pretty much the same process of troubleshooting not too long ago when I reformatted. Couldn't get the CD drive to read anything until I installed the drivers.
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Walter Hinteler
 
  1  
Reply Sun 21 Sep, 2003 02:39 pm
Thanks, Butrflynet - unfortunately (for me and this delay), I've got the latest drivers Crying or Very sad
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Walter Hinteler
 
  1  
Reply Wed 15 Oct, 2003 11:30 am
Well, by pure chance I found the "mistake" now:

I've installed "Xteeq Saystens X_Serup" and must have clicked here: (for Nero-burning): 'Deactivate CD-ROM shares whenlogged on'.

And I didn't read, what it says more down on that page: "IMPORTANT: It can happen that the Windows installer software does not longer allow you to install software when this option is choosen. Deactivate this option in that case."

What I did. Now all works fine. Laughing
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