Help with Rain Soft Watering Home System...

Can you post a picture?

A QRS is a simple in & out filter without dials or electronic controls...

Might there be a bypass with the knobs she is confused about?

How do I post it
I'm new to this. I have 2 pictures but I'm not sure how to post them. Sorry..

Re: Help with Rain Soft Watering Home System...


I know it seems like a rip off. They are a business, they have to pay their employees and all associated expenses in operating a business. The softener failed due to your actions, which were unusual. You can't really expect a company to jump in and go out to every call and not be paid for it, especially when it is not covered by the warranty.

We were called out one time on a NO WATER emergency. We tried to have the owner, over the phone, go through a step-by-step process check to avoid an unexpected service call and charge but he refused to do anything. Well, we got out there and there was no NO WATER, but just hardness and iron stains coming through. Turned out he had the by pass open for nearly a week and stains were appearing. He just stopped using water until we got there. It was a 45 minute one way trip, after hours, and he was charged. Imagine that he thought that it was unfair because all we did was turn on the bypass!

I don't mean to sound negative but that is the reality of business. I agree that $7,500 for a softener that can't be easily managed by the owner is a crying shame. There should be an operator's manual that explains all the necessary functions. It sounds like he did more than just simply turn it off.

Of course, it would serve them well in public relations to do a free check up/service while they were in the area. We do that all the time.

My first question is why did he turn it off? Was there a problem? If there was a problem, then maybe a warranty issue can be called. I seem to remember the word LIFETIME in their presentations being repeated over and again.

I hope you can get it resolved here.

Andy Christensen, CWS-II

Re: Help with Rain Soft Watering Home System...

IT IS A RIP OFF!!!

This family paid $7500 and the dealer can't spend some time on the phone as she looks at the valves etc. and they check things out for her! I'd do that for her, and I haven't sold them anything.


Really? In over 21 years in this business I've only seen that type of after the sale service from dealers that are only interested in making rip off priced sales.

IMO that type dealer, and the sales people they hire are crooks and I notice that most of them have a bunch of letters after their names.

$7500.00 for just a simple in & out QRS would be a rip-off, but I think there is more equipment installed.

A picture of the entire system will help us sort things out.

More and detailed information is needed.

... Justalurker ...

Please private eMail me... I have a question that would be better handled privately...

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Done... and thoroughly enjoyed the conversation.

Justalurker can help you in many ways. Hope it worked out alright.