Rainsoft No Salt Usage

My Rainsoft system is using no salt and it says that my average use is 0 gallons per day. I'm pretty sure that we're using more than that. Will somebody help me?

I have the EC4 Series System

I took some pictures but I do not see where I can upload them in the form

The unit is not bypassed and I'm using salt that looks like little footballs.

Thanks

My Rainsoft system is using no salt and it says that my average use is 0 gallons per day. I'm pretty sure that we're using more than that.

The unit is not bypassed and I'm using salt that looks like little footballs.

EC4 75 CV is a newer item # and does not mean anything to me.
RainSoft gave all of their items new names and numbers in an attempt
to distance themselves from all the problems their equipment gives the consumer.

Can you email a picture or two to me?

billyrohm wrote:

My Rainsoft system is using no salt and it says that my average use is 0 gallons per day. I'm pretty sure that we're using more than that.

The unit is not bypassed and I'm using salt that looks like little footballs.

That means the metering is not measuring any water use, or counting down the gallons used, so it isn't regenerating and that's why it hasn't used any salt and why you have hard water instead of soft water.

If you have a manual, and it shows you where the metering assembly/turbine is, take it out and clean and test it by blowing on it to see if the display shows anything blinking etc. which says it is working.

Then do 2-3 regenerations one after the other with as little water use if any between them and you should be in soft water again well into the future.

Yes it's a Hall or Hull effect meter, there's a magnet or magnetic piece in the turbine wheel. It could be any of the three but unplug the meter cable from the circuit board and clean the pins if possible and put it on/off a number of times and see if that helps. Other than that you wold replace with known good parts until you find the bad one.