Peerless softener problem

H2O_MAN wrote:

It sounds like the cheap products you like to sell need servicing often... in what year did you run your last service call?

I counted up last night and I have 947 pieces of equipment with the Clack WS-1 control valve and have had 21 problems over the last 47 months. All 21 problems were solved by me on the phone with the owner and the longest time it took for the thing to be back in service was 6-7 days with one exception of a meter turbine that was back ordered. That's with a tremendous savings for the owner compared to having to call a local dealer out.

I've refused to sell air injection since 1989.

The last service call I went out on was in IIRC mid 2005. After that all water treatment service calls were directed to a local dealer and all my well pump calls to another pump guy. I did troubleshooting to tell the customer what was wrong so they could tell whoever they called.

You local guys whine about online guys not servicing but, you really need to talk to our customers instead of assuming and gossiping amongst yourselves. We provide the customer with what they want and at a sizable savings; sometimes 2-3 thousand dollars on the purchase price and hundreds on service. Get over it, our customer is not going to be your customer and your customer is not going to be ours until/unless you local guys screw'em a few more times and they maybe buy a few hand tools.

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You have been out of the loop for almost 3 years! Much has changed.

I have sold and installed over 1000 Fleck 2510 SE valves since 2001 and I have had zero problems with them.

When asked, distributors will tell you that the Clack WS-1 is no better than the metered Fleck 2510SE.
The WS-1 has higher published flow rates and very flexible programing, but these so called advantages
apply to less than 1.0% of all homeowner installations in the USA.
Also, service and repair parts for Fleck are readily available - this is not the case with Clack.

Providing the customer with what they want does not always provide them with what they need.
Your customer will become my customer, because you don't offer installation and service.

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H2O_MAN wrote:

You have been out of the loop for almost 3 years! Much has changed.

I have sold and installed over 1000 Fleck 2510 SE valves since 2001 and I have had zero problems with them.

You being an installer, you must not know of the 4 monthly industry magazines they send dealers free of charge... Other than the Clack line of control valves, there's next to nothing new in the industry in the last 15 or more years.

I have sold thousands of Fleck control valves since 1987, and Fleck is not the same quality today as it was back then, especially since Pentair bought them and Mr Fleckenstein died in mid the 90s. I've sold the 1500, 2500, 2510, 5600, 1-2 6600 & 6700s, 9000, 9100, 2750 and 2850. I've also serviced all those models and Culligan's, McClean's, Water-Right's, WaterCare's, Hydroquad's and others' versions.

I've seen your before and after pictures on your web site. You are replacing good equipment instead of putting a new set of seals and spacers and a piston and/or brine valve in a 2500 or 5600 etc.. So unless your ripped off customer hasn't told you, there is no way there was no problems with a 1000 2510s over 7 years. You're sounding more'n more like a plumber dabbling in softener sales.

H2O_MAN wrote:

Your customer will become my customer, because you don't offer installation and service.

LOL... the unit has already been installed by my customer or the plumber a few hire, here's yer card! My customers are the guys that change their own engine oil and filters, fix their lawn mower or garden tractor and other things like replace the dishwasher and fix the leaking fixtures in their houses, remodel the kitchen or add a bathroom etc. etc. etc..

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Gary Slusser wrote:

I've seen your before and after pictures on your web site.
You are replacing good equipment instead of putting a new set of seals and spacers and a piston and/or brine valve in a 2500 or 5600 etc..

You think the problematic RainSoft systems I replace are better than the Fleck system I install? You continue to prove that you are out of touch.
FIY: RainSoft does not use seals and spacers... they use O rings.

Gary Slusser wrote:

My customers are the guys that change their own engine oil and filters, fix their lawn mower or garden tractor and other things
like replace the dishwasher and fix the leaking fixtures in their houses, remodel the kitchen or add a bathroom etc. etc. etc..

Yes, your customers make up 1.0% of the entire market. You are insignificant - accept this fact and go away.

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H2O_MAN wrote:

Gary Slusser wrote:
I've seen your before and after pictures on your web site. You are replacing good equipment instead of putting a new set of seals and spacers and a piston and/or brine valve in a 2500 or 5600 etc..

H2O_MAN wrote:
You think the problematic RainSoft systems I replace are better than the Fleck system I install? You continue to prove that you are out of touch.
FIY: RainSoft does not use seals and spacers... they use O rings.

Yeah I know Rainsoft doesn't use seals... so what else might I be talking about OTHER THAN THE 2500 or 5600s I specifically mentioned... As I said, you replace others than just Rainsoft. From your web site, you replaced a system using a Fleck 5600 and air injection.

http://www.athenswater.com/images/bryant.JPG

You also say this: Got Piedmont, Metro or RainSoft? Question, does the Piedmont and Metro brands use Rainsoft control valves, I don't think so!

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If you had asked a question I would have answered it. You chose to attack.

The Fleck system in the picture you link to was not what the customer needed.
I helped the customer negotiate with the seller for the system to be removed and a full refund given.
Once the system was removed I installed the black tanks with the 2510SE valves.
This was a few years ago, the system is working as advertised and the customers couldn't be happier.

Piedmont went out of business and left orphans all over my area. I think the owner drove off in a motor home...
Metro is much like you - they sell systems, but they aren't real good at installations and service.

I help these clients where no one else will.
_________________
If you pay <$700 including UPS delivery for your H2O system - you're not getting professional installation or service.
Caveat Emptor: You get what you pay for - You don't get what you don't pay for.

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H2O_MAN wrote:

If you had asked a question I would have answered it. You chose to attack.

I ask you many questions and you don't answer them but I did not attack, I stated facts as you have presented them on your web site. As far as rip off prices, what did you charge for the two new Fleck 2510s at the school with installation?

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Gary Slusser wrote:

H2O_MAN wrote:
If you had asked a question I would have answered it. You chose to attack.

I ask you many questions and you don't answer them

That's because I don't like your sleazy tactics.

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Gary Slusser wrote:

..what did you charge for the two new Fleck 2510s at the school with installation?

What school?
That system belongs to my friend Dave Schools ... the bass player for a local band ~ WSP.

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Then that's the one you you replaced the valves on without attempting to rebuild them.

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Gary Slusser wrote:

Then that's the one you you replaced the valves on without attempting to rebuild them.

I would love to see you attempt to rebuild a RainSoft valve... that would be a hoot!

If you would pay attention and if you new anything about RainSoft you would know the brass valves are obsolete and have been for a few years.
RainSoft does not support them in any way, shape or form - they replace them with the Silver or Gold series valves.

I can and do rebuild old brass RainSoft valves, but Mr. Schools wanted to upgrade to a modern control valve.
I also replaced his old pulse feed pump with a modern Stenner pump.

Most people do not want to install, service or repair H2O systems - these people invest in the installation of modern systems that require less service and repair.
The vast majority of homeowners want and need a full service, professional H2O company... that is exactly what I provide.

Online sellers like yourself are attractive to less than 1% of the total US market ... hardly a drop in the bucket.

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Peerless softener problem

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