Check your internet connection .......

If you're able to post here, most likely your Internet connection is fine.

"Check your Internet connection" really means "I couldn't talk the the server and since the problem couldn't possibly be with the server, and programmers are incapable of admitting error, then it must be you."

By "server" you mean my ISP, DrewDad?

if you have a firewall disable it. Update manually and re-enable your firewall.

It could be your ISP is picking up one of the virus signatures that are being downloaded and Quarantining it although that is unlikely.

OK, I'll try that & see what happens. Thanks, dadpad.

This is a step by step solution on the Trend knowledgebase. It may be your ISP is now using a proxy or it could be (as I said before) your (windows?) firewall.

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1033049

Stuck, I think.

When directions start with:

Check the presence of Ontrack Fix-It Utilities or Ontrack SystemSuite ...... =



Just one question: do you think my ISP could be of help in resolving this through their phone advice service? I've used them before to fix other problems.

By "server" I mean the machine from which you are supposed to download the update.

Yes by all means contact Your ISP.

re ontrack- I suspect that you wont have this but just to be on the safe side;

<Start>, <search> type "ontrack" into the "search for files or folders named" box. Click on search and let it run. It may a take a fair while to finish.

Do you have a firewall (including windows firewall)?

Thanks, dadpad.

I've tried a few things, like disabling Trend (then Windows) firewall. No difference. Still not downloading.

Have tried to make sense of Trend's online help info. But honestly don't find the information particularly user friendly & wouldn't feel confident about following their instructions. Could possibly make things even messier than they are now.

Contacted my ISP. No problems they could identify from my transaction log. The fellow suggested removing the existing Trend program & reinstalling it. (Which I can't do because I don't have the CD. My tech help installed it.)

So I'm stumped.

Will give my tech help guy a ring & see what he suggests.

Ah the mysteries of the internet!
Guess what? The problem somehow fixed itself a couple of days ago. After endless problems, warning messages (from Trend & Windows), much reading of online "help" (?) info & a visit to my tech help planned, suddenly it all comes good!

So what was that all about then?

But now I'm getting a message (when I first turn on my computer, not log onto the internet) that a "serious error" has occurred & do I want to report it to Windows?

<sigh> No, I don't want to.

Not just now, anyway.

Give me a break!