Re: Laptop Troubles
While better than nothing, any of the web-based firewall test sites reveal the native Windows Firewall is pretty much next to nothing. More on this in a bit, but first lets see what we can do about your problems with Norton. Whether or not you intend to reinstall any Norton apps, its best to thoroughly uninstall and remove all Norton from your machine - and Add/Remove Programs will leave stuff behind. Symantec provides specific removal tools designed to safely and effectively remove many of their products. . For versions of Norton products 2003 or later, see
Using the Norton Removal Tool to remove all Norton 2006/2005/2004/2003 products from your computer. For versions prior to 2003, see
Uninstalling Norton Internet Security or Personal Firewall 2003 or earlier using the RnisUPG.exe removal utility and
Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility.
Next, PestPatrol is not an antivirus. Its an OK anti-adware/spyware app, but will provide no protection against virus infections, nor against most trojan, worm, or rootkit infections. You need antivirus, anti-adware/spyware, and a real, configurable, 2-way firewall. There are suites which bundle the individual apps, and of course there are standalone versions of all of them out there. The bundles all are for-fee, some standalone products are for-fee and some, including some decent ones, are free. Whatever your preference, make your choice(s) and get yourself adequate protection.
Norton, McAfee, LavaSoft, TendMicro, and ZoneLabs offer well regarded, reliable, nicely featured, easy-to-deploy bundles, as do several other vendors. For folks not really into tweaking and twiddling, bundles are an excellent idea; at least you can figure the various included apps are engineered to work with one another. You apparently have had some experience with Norton, so I'd say that might be a good way for you to go - at least some of it should be somewhat familiar to you.