More helpdesk question

What is Windows PE? What does it do?

A user is working at his desk on his notebook. He then goes to a meeting in the other office. He is doing a presentation that is located on his personalnetwork share. He clicks on Powerpoint and nothing happens. He is panickingand calls helpdesk. You pick up the call. How do you handle the user toresolve their issue and what is the resolution?

If your machine can't see the network what seven things can you check and inwhat order?

What are the advantages of NTFS over FAT32?

A P4 machine has been running Windows XP Professional. For some reasons, you need to give up that machine and take the hard drive out and put it into another machine with the similar motherboard chipset. The problem is the two motherboards have different IDE controllers. What do you need to do in order to avoid rebuilding the OS?

A user needs to map to a network share. The machine name is TESTSERVER andthe share name is USERS. Write out the command line needed in order to mapto this network drive in Command Prompt.

A user with a Windows NT environment is using Excel in MS Office 2000 Pro suite. It consistently generates a Dr. Watson error when running a report . What steps do you take to help resolve the issue?

Bob calls the Helpdesk stating that a message appears when he tried to
access his E: drive this morning. The message says "Access denied" on the screen. He states that he had access to it the day before. Bob is located at another office building. How would you resolve Bob problem?



Thanks

rson