Re: Helpdesk questions
rson wrote:What steps would you take when a computer virus has infected a network?
What kind of virus and how is it transmitted?What OS are on that network? What size network? Who and what are the IT resources? What procedures are in place to deal with this already?
The basic procedure is:
Identify the virus, stop the spread, clean infected machines. And of course.
UPDATE your virus protection.
Quote:A user receives a "blue-screen of death". What information would you require
to help troubleshoot the issue?
which OS is it? What were you doing at the time of the error?
Quote:
How do you remotely create a user login account under a resource domain at
your workstation?
See your IT administrator. (Microsoft loves to use this one a lot in their help files.)
Quote:If a user cannot fetch his e-mail with his MS Outlook, what questions would
you ask him to remedy the problem?
What is the error message you are recieving?
Your questions are far too general at this point. A good helpdesk should already have a system in place to ask the questions. Logical troubleshooting means you narrow the possible problem by eliminating things that can't be the cause.
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