I am posting this as a warning...
I sent in my laptop for a minor repair, and after sitting in their shop for 2 months they sent me a huge repair bill
From the get go, their customer service representatives were rude and seemed annoyed that I would even be calling them, before even describing my situation.
Finally, I learned that they had completely destroyed it, and refused to take responsibility...and even had the audacity to say that I was lying and had done the damage. As I am not the only one this has happened to, this may be company policy!
Their customer service representatives are difficult to get ahold of, and are rude and insulting, and as soon as you hang up the phone they seem to forget about everything they promised to do
More people share their stories here:
http://www.photo.net/neighbor/view-one?neighbor_to_neighbor_id=199167
By the way if you're not sure if you have a warranty with the same company,
it's Mack Camera & Video Service
www.mackcam.com
Grrr...take that stupid BBB seal OFF of your website!
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