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Windows Update just spins wheels.

 
 
littlek
 
Reply Wed 17 Aug, 2005 07:59 pm
I have tried, to no avail, to download updates for my windows 2000 - my last update was July 1st. Now that this new worm has been all over the news, I really REALLY want to download updates.

I go to the website, click on "EXPRESS" on the updates page. This starts a green dotted line rolling across the screen (searching for updates). Then, nothing more happens. Any clues as to what's going on? Will I have to contact the msn site for help?

Thanks for any and all help.
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Type: Discussion • Score: 1 • Views: 3,445 • Replies: 21
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fishin
 
  1  
Reply Wed 17 Aug, 2005 08:28 pm
Do you have Win2000 Service Pack 4 installed???

Microsoft discontinued support for anything earlier than Win2000 SP4 as of 30 June 2005.
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:36 pm
Thanks Fishin, I'll check!
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:38 pm
Eeyep, that was the July 1 download.
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fishin
 
  1  
Reply Wed 17 Aug, 2005 08:47 pm
Hrmmm... Does it hang up if you select the Custom install for the updates too??
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:48 pm
Testing out that idea.....
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:52 pm
It's been about 4 minutes and the green line's still rolling.
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roger
 
  1  
Reply Wed 17 Aug, 2005 08:55 pm
Well, the last update I accepted took hours, maybe because I was badly out of date.
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:57 pm
Hi Roger! How badly out of date? Which windows do you run?
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littlek
 
  1  
Reply Wed 17 Aug, 2005 08:59 pm
Well, I'm off to bed.....

Thanks fishin!
0 Replies
 
roger
 
  1  
Reply Wed 17 Aug, 2005 09:02 pm
xp home
0 Replies
 
Intrepid
 
  1  
Reply Wed 17 Aug, 2005 09:05 pm
It is possible that the site is just swamped with thousands of other people doing the same thing you are :-)
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kickycan
 
  1  
Reply Wed 17 Aug, 2005 09:09 pm
Has anyone brought up the possibility that Windows just blows dead rhinos?
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goodfielder
 
  1  
Reply Wed 17 Aug, 2005 10:24 pm
I read on a website that the net is running slowly because of hacker wars. Now that could just be the usual news outlets getting giddy but apparently there are mobs of hackers belting various "places" in cyberspace with virus and what have you. That may be an explanation but as a non-tech type I can only repeat what I read.
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littlek
 
  1  
Reply Thu 18 Aug, 2005 06:24 am
Hmmmm... even at msn? Wow.
0 Replies
 
kickycan
 
  1  
Reply Thu 18 Aug, 2005 06:26 am
Or it could be that windows just blows dead rhinos.
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littlek
 
  1  
Reply Thu 18 Aug, 2005 07:03 am
Could be, Kicky, but this has never been an issue before. Windows has it's problems, I generally use mozilla, but I need to keep the windows updated because..... well.... because I'm s'posed to.
0 Replies
 
timberlandko
 
  1  
Reply Thu 18 Aug, 2005 07:52 am
You might wanna try System File Check. With no other apps running, particularly any real-time monitoring/protecting apps, such as antivirus or antispyware, go to Start>Run, type (without the quotes) "sfc /scannnow" (note the space between "sfc and "/scannow", and note also the forward slash (/) and the 2 "n"s in "/scannow"), click "OK". A progress box should appear. During the process, you may be asked to insert your Win2K installation disk, so have one handy (a vendor's "Restore" disk won't work, but alternately, any W2K install disk will - and actually, all that's needed is the I386 file from the install disk, which can be copied from any Win2K install disk, even a "Restore" disk, placed in a folder on your machine, and targeted manually when you are prompted for your install disk). When the process has completed, reboot, connect to the internet, and see if Windows Update now works.

It is possible also your SP4 update did not install properly. You should be able to locate and uninstall it via Add/Remove Programs. Following the uninstall, reboot, connect to the internet, and, with no real-time monitoring/protecting apps running, go to Windows Update and see if you can reintall the Service Pack.

Also, see Microsoft: Software updates for some Windows components may not be applied when you install a service pack for Windows 2000, for Windows XP, or for Windows Server 2003

and

You cannot install some updates or programs


Both articles include links to further troubleshooting tips and possible resolutions for the problem you describe.

Edit to add an afterthought:
A couple more potentially hel;pful ideas:

Microsoft Baseline Security Analyzer v2.0 may assist you in tracking down and fixing the problem too, I'd certainly give it a shot before descending into despair.

And there's always manual updating: Microsoft: How to download Windows updates and drivers from the Windows Update Catalog - which frankly is my preference - I like to download-and-save a copy of the update or patch whenever possible, and install it on my own terms. While I recommend Automatic Updates for most users, I don't use it myself; I stay abreast of what has been released, and go get it myself - often before it would turn up via Automatic Updates.


And of course, if all else fails, there's always panic, anguish, despair, and reformatting/re-installing Windows Mr. Green
0 Replies
 
littlek
 
  1  
Reply Thu 18 Aug, 2005 05:18 pm
Thanks Timber, I'll go through that post later.

I spent several hours on the phone with a techie at microsoft. He eventually took control of my PC and cleaned it up. Then he found that the norton anti-virus and the sygate firewall were preventing the update. Which is weird because they are both the same as I've had for a year or so......
0 Replies
 
timberlandko
 
  1  
Reply Thu 18 Aug, 2005 07:05 pm
Embarrassed Glad you mentioned that, littlek - my bad for not thinking of and suggesting antivirus and/or firewall configuration - I should have gone there first, since misconfiguration there is a very common cause of update problems. Only excuse I've got - and its a lame one - is that you didn't mention either of them. Now I'm embarrassed. Embarrassed

Glad its resolved :cool:
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