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Sat 1 Mar, 2003 02:16 pm
My admission: I'm computer il-literate.
Occasionally I'll get a popup which says 'This program has performed an illegal operation and will be shut down, etc.' When clicking on 'details', it states: '[program] caused an invalid page default in module KERNEL32.DLL. If program persists, etc.' In the past I just get out of what I'm doing and go on to something else.
But this time, it's a little more important to be able to get into the program. During the past two week I've installed and uninstalled Turbo Tax Deluxe at least a dozen times, and it persists. Last night, called one of the fellows at our Community Center who offer telephone assistance with computer/software problems. He told me to shut down all programs except Internet Explorer and Systray by using ctrl, alt, del [just found out yesterday how to do that]. Then do a disc scan, a disc defrag, reinstall Turbo Tax. He felt certain that would solve my problem and after I did my taxes, I could uninstall Turbo Tax.
Saved. Right
Wrong
That piece of corn 32.DLL still came up. BTW, I checked into Turbo Tax's 'chat' support. All they told me to do was a disc defrag.
Does someone know another method for me to get my taxes done besides paying a CPA $135 as I have in the past?
Mustang- If you go to Google, and type in "clean boot" there are a number of articles from Microsoft, about how to do it. I did not supply a link because I don't know what operating system that you are using.
I know that it is not a lot of fun to troubleshoot, but it is a good idea to get at least some familiarity with the procedures. I have had a computer for 4+ years. In the beginning, I knew NOTHING about computers, and would have an anxiety attack every time something went wrong. Now I find that I can fix most computer problems myself!
Maybe Phoenix can chime in with her opinion on this, if she has used it before - but I repaired my annoying kernel problem (I used to get that message almost daily!) by simply repairing my Internet Explorer. Its as easy as a click or two away, depending on what system you are using. Its done through the Settings - - >>Control Panel - ->>Add/Remove Programs feature of Windows. It repairs and/or replaces bad system files. If you are interested, I'll give you more details, though it sounds like you are doing fine. You might ask your friend Gene his opinion on it, for future reference. I use it once a month or two with no ill effects.
Phoenix, it sounds like your "system file checker" does the same job that my Repair does, as far as fixing files is concerned, but I don't have it on Windows ME.
Larry - just saw this and I have the ME version on my PC. I looked for the method you suggested, but did not get very far with the "Add/Remove Programs" adjustment to see how you went forward with your clean-up. Could you please PM me the next steps or put it as a reply to this post? I think you were talking about something that worked on Windows ME, so I am interested. Haven't had the Kernall error for a while, but when I first got this system it used to happen all the time. So, naturally I am curious about this. Just in case, ya know?
No, no it's spelt 'Colonel', just pronounced 'Kernal' - he's in OPS or something. Check with Major Worry, he'll know.
No, he's seconded to General Confusion :wink:
Larry - what happens after add/delete? You said you use it to repair some problems, but what do I do after I'm there? Click onto a specific, or is there something else?
I regularly defrag, scan and clean. At least I've stopped thinking there's a little man sitting inside the tv projecting images and sounds.
KERNEL32.DLL
MUSTANG, kernel32.dll is simply the 32 bit dynamic link library file
that handles memory mangement in the Windows Operating System.
When Windows boots up Kernel32.dll is loaded into a protected memory space.
However when some application you are accessing tries to get into that space, the protection device kicks in and tells you " Heh, this space is
reserved, YOU are in error so get out".
It is not a think to worry about and is usually due to faulty hardware or that you have Win '98.
As you know Win 98 is known for crashing and errors and blue screens and freezes etc. It is so bad that 100 of the members in our computer club switched to XP PRO and have never had a crash since, nor a kernel error.
However many will tell you XP has problems. The reason is NOT in the Operating System but because it is difficult to install, due to the many security devices it contains. It takes someone who is knowledgable to install XP and after that it is great. Ihave had every operating system from 8080,286,386,Win95, Win98 and finally now XP. I had hours of grief with every operating system until now. What a relief !
Ronmac
You're over here too! Welcome to A2K, in best Aussie non-accent!
MARGO, thank you so much. I am elated to be in such illustrious
company.
Sadly, ABUZZ has fallen to disaster, as would any FORUM that is completely unsupervised or monitored. Why a prestigious newspaper such as the NY TIMES would allow such anarchy is beyond conception. So, I am sure many thousands of us will meet again in able2know.
I am looking forward to reading your posts which are always provocative,light- hearted and appealing.
i believe it's like physical memory dump i am not truly sure about it but what you can do is go to
www.google.com and search kernel32 and see what it says because i think i had recieved that message before and i went online to search about it and there was some steps in order to get rid of it so try it out see what happens
ronmac, thanks for explaining my problem in 'English' and not 'computerese.' I do have another question though, and it's only out of curiosity. If that space is 'reserved', I'm 'in error so have to get out'--what's it reserved for?
I do have Win98 on my machine. I bought new equipment 3 yrs. ago and have no need for upgrading. I just thought I could save some money on having my taxes done this year by using TTax. One of the advantages of 'growing oder' is my city considers a person who is at least 55 a 'senior.' I went to the Community Center and had both Federal and State returns done at no charge. Nice refunds on both!
I was pleased when I took the program back to Staples, I received a complete refund--no questions asked!
The work I do at home--Forecasting, Budgeting, Financial Planning presentations, Business Plans, etc.,--can be done on either Excel or programs provided by the home office of those I do the work for. Possibly one of the programs installed by one of the Financial Planners is causing the Kernel 32 problems, but I'm not going to be concerned about it any longer.
Thanks to all who contributed to my question.