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Another Windows XP Problem

 
 
Reply Fri 18 Mar, 2005 11:11 pm
Hi! I was hoping I could get some help. Nowadays, it seems like every time I double click to open a folder or any other system window (Control Panel, etc.), it gives me an error. This error says:

"The server name or address could not be resolved."

This message box's title is the file path to explorer.exe, one of the system programs. After running Virusscan, Ad-aware, and Spybot, it doesn't seem like anything has improved. I figure this might be easier if I include my hijackthis log:

Logfile of HijackThis v1.97.7
Scan saved at 12:10:59 AM, on 3/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DVDRAMSV.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SYSTEM32\RAMASST.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jon\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.centralva.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Centralva.net
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Mplay - {3ED8ACD1-583F-4ECE-B46F-FC4FA189E184} - C:\WINDOWS\System32\kbd20ka.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\SYSTEM32\RAMASST.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.centralva.net
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {97154128-DC4C-4D5B-AF7C-CA7356238EC9} (Hanmail FileUpload Control) - http://wwl488.daum.net/hanmail-ax/HM_fileupload.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,15/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D5D4E25D-544D-4E31-9C84-C97EED5F6900} (HMPaintingMailAX Class) - http://wwl488.daum.net/hanmail-ax/HM_paintmail.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{05B30522-7935-4C92-91F0-B8C7F5E7F3F6}: NameServer = 64.203.136.14 64.203.136.13
O17 - HKLM\System\CS1\Services\Tcpip\..\{05B30522-7935-4C92-91F0-B8C7F5E7F3F6}: NameServer = 64.203.136.14 64.203.136.13

Thank you very much!
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Type: Discussion • Score: 1 • Views: 1,100 • Replies: 4
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timberlandko
 
  1  
Reply Sat 19 Mar, 2005 07:34 am
Though your copy of HiJackThis should be updated, and it should be run from its own folder on your root drive (see This Topic ), thats prolly moot point stuff. Your problem is far more likely to be related to firewall or proxy settin's than to yuckware - which, BTW, it appears your machine doesn't have. Thats a fairly clear log.
0 Replies
 
drewman123
 
  1  
Reply Sat 19 Mar, 2005 07:43 pm
I have the same problem after trying to install XP SP2. Did you solve the problem?

Drewman123
0 Replies
 
timberlandko
 
  1  
Reply Sun 20 Mar, 2005 03:17 am
I haven't really found anything concrete. It may be related to a change in proxy settin's, but its not somethin' I have seen, and there isn't any chatter about it in the newsgroups. Ya might wanna see what Microsoft has to say. Microsoft offers a toll-free number for SP2 install issues:
(888) SP2-HELP (772-4357). Weekday hours are 5:00 AM - 9:00 PM, Weekend hours are 6:00 AM - 3:00 PM US Pacific Time.
0 Replies
 
drewman123
 
  1  
Reply Sat 26 Mar, 2005 10:40 pm
I finally called the Microsoft number given by timberlandko and they solved the problem for me.

They told me to go to IE, tools, options, advaced, and uncheck "enable third party browser extensions" and the annoying box went away. MS said they've seen this problem before.

They also came on in about 3 mins which was very quick and suprising.

Thanks for the suggestion.
0 Replies
 
 

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