now they've started outsourcing some claims handling jobs there. I don't see it going well. claims handlers in the US don't understand our laws (our US vps's don't understand our laws). I don't see how people on another continent are going to do this. we already pulled back some of the credit card claims work - but the auto stuff is still out there
You ain't kidding - we recently had an accident - long story short - the car was a lease and it was totaled. I was told that the leasing company would handle the cancel of registration and that they did not want the licence plates - I could not cancel the registration because the leasing company owned the vehicle.
Anyone - I get a letter saying that they need me to send them the proof of cancellation of the registration and I am paying car insurance until that happens. What the f---. I easily look up on my states RMV that they need to cancel and you do not need to turn in the plates - just recycle them.
So I get someone on the phone who insists I need to do this - I read directly from the RMV website the instructions and explain I do not have your TIN and I legally cannot cancel the registration - I told them - this is YOUR job you need to know how to do this. How can I someone who does not work in the leasing/insurance business easily figure this out but you who has worked in this business for x number of years do not know how to do their job.
I managed to get them off their butts and do their job.
Thanks for the rant - nothing irks me more than someone who cannot do something simple in their job - when someone with zero experience in the field can figure it out.
And yes they were within the US.