Lost MY MSN

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Yesterday afternoon I tried to access MSN, but got only a bright aqua window with the MSN initials on it. This does put me on the Internet, but not on My MSN. To access that I have to go to Internet Explorer and then to My MSN.

I don't like IE's layout and in particular, I dislike their version of Hotmail, and the way they show the Favorites list.

At the moment I have a jumble of My MSN for home page, including news, and stock reports, IE for Favorites and mail, and I can't access the MSN Help page that gives a choice of email, phone, or one-on-one assistance

I tried reinstalling MSN 9, but that was no help.

I know many of you dislike/disapprove of IE and MSN, but MSN is what I have, and it works well for me. Although MSN is based on IE there are differences, including the great advantage of MSN's one-on-one assistance.

So, can anyone here help me? Craven? Monger? Anyone else?

Sad

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Control Panel > Add/Remove Programs > Add/Remove Windows Components > Enable MSN Explorer

And just out of curiosity, did you just get the SP2?

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Lost MY MSN
Thanks, Craven; I'll try your instructions. And no, I didn't get SP2. I'm sure I will eventually, but you and others have convinced me that waiting a while is probably a Really Good Thing.

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Lost MY MSN
OK, Craven, I tried to follow your instructions, but couldn't find an entry on the Add/Remove menu for "A/R Windows Components. The only Windows things are many, many patches, and nothing indicated how to enable MSN Explorer. Sad

Additional mess: I just tried removing the big aqua rectangle by right-clicking to close it; it went away, but I found myself in the middle of the MSN installation wizard for MSN 8. I got out of it, but perhaps I should have continued and let it install?

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Re: Lost MY MSN

Tomkitten wrote:

OK, Craven, I tried to follow your instructions, but couldn't find an entry on the Add/Remove menu for "A/R Windows Components. The only Windows things are many, many patches, and nothing indicated how to enable MSN Explorer.

Look to the left of the program list, not inside the program list. It should be a button to the left.

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Lost MY MSN
Nope, still no go, even though I found the button. Sad

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I should have been more explicit - MSN was enabled, that is, the box was checked . . .

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Lost MY MSN
I'm really stumped. I have tried removing MSN9, installing MSN8, reinstalling MSN9 again, emailing MSN Help (no response), prayer and fasting. Is it possible that the problem lies in my computer rather than MSN? Rolling Eyes

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Lost MY MSN
It turns out that the culprit is the EZ Armor Firewall! It's very fussy at times, so I'll have to contact them to see what setting permits the firewall to work properly while not interfering with MSN access.

Thanks again, Craven, for your help, though.

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OK, now I've gone back to the Windows firewall, so I'm protected while I work on the EZ Armor problem.

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Lost MY MSN

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