1) Update your virus definitions.
Open Norton AV.
Click "Live Update".
Follow the prompts to update the definitions (unless this is done at least once a week an AV program is pretty much useless).
I included instructions in the URL, but a short version is:
Reboot your computer, after BIOS loads start tapping F* and then select to boot into safe mode.
3) Try to delete that file.
Just find the file, and try to delete it.
4) Do a full system scan in safe mode.
Open Norton AV and run a scan of your computer.
none of which we know the mechanics of doing unfortunately and squinney was wondering out loud why she hadn't heard from you so obviously something is amiss.
try emailing to the squinney address...I'm not having a problem.....thanks
I'll email you right now.