Reply Sat 13 Jun, 2015 08:23 pm
After sending my friend a picture I had saved to my computer via facebook messenger, my account was locked due to the belief that my computer has "malware". However, when I go to download Facebook's malware removal tool, it never opens and therefore can not start a scan, this is inhibiting me from also logging into any account that I have on other sites that is through Facebook (i.e., IMGUR...so I need to find a solution ASAP!)
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Type: Question • Score: 0 • Views: 771 • Replies: 4

 
jespah
 
  3  
Reply Sat 13 Jun, 2015 08:42 pm
@ambiemouse,
Start with a regular old virus scan, I'd suggest. You might even have to hit an earlier restore point in order to get the tool to work.
ambiemouse
 
  2  
Reply Sat 13 Jun, 2015 09:07 pm
@jespah,
The alert was false so that didn't work but I finally got it to open after resetting some things in my browser but thank you!
jespah
 
  1  
Reply Sun 14 Jun, 2015 07:11 am
@ambiemouse,
So yay! Smile
0 Replies
 
FBnoviceJD
 
  1  
Reply Thu 28 Apr, 2016 10:56 pm
@ambiemouse,
Which browser settings did you change? Same thing is happening to me.
0 Replies
 
 

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