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Cannot find server or DNS error with IE6 over AOL

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orpiment
 
Reply Fri 23 Apr, 2004 04:16 am
I have an anomoly with IE6 over AOL which though not disastrous is annoying as hell.

One particular website which I used to visit regularly has started returning

"Cannot find server or DNS error"

when I try to access it with IE6. My service provider is AOL (don't laugh) and when I use their own browser I can see the site fine.

Checked my hosts file but thats fine. No obvious signs of hijack or anything, but it's suspicious that it only happens with this particular site.

Any ideas?
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Type: Discussion • Score: 1 • Views: 4,179 • Replies: 8
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Craven de Kere
 
  1  
Reply Fri 23 Apr, 2004 09:32 am
Very odd. Have you checked a hijack this log?
0 Replies
 
orpiment
 
  1  
Reply Fri 23 Apr, 2004 10:00 am
Hijack This Log
Hi Craven Smile

Here's my latest hijack this log....
Hope it means more to you than it does me.


Quote:
Logfile of HijackThis v1.97.7
Scan saved at 16:47:18, on 23/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\gsicon.exe
C:\WINDOWS\System32\dslagent.exe
C:\Program Files\Netropa\OSD.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\QUICKENW\QAGENT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AOL 8.0\aoltray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\My Documents\pc admin\HijackThis.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = wmplayer.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {8FB0F3E2-5193-11d7-9F88-0050FC5441CB} - C:\WINDOWS\SYSTEM32\shdocvw.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKCU\..\Run: [LTM2] C:\WINDOWS\litmus\bible.exe
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O9 - Extra button: Researcher (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: symsupportutil - https://www-secure.symantec.com/region/reg_eu/techsupp/activedata/symsupportutil.CAB
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelgraphics.com/bin/cortvrml.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37872.0537962963
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D68DAEED-C2A6-4C6F-9365-4676B173D8EF} (OcarptMain Class) - https://oca.microsoft.com/secure/OCARPT.CAB
O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://63.167.55.62/thinanywhere/downloads/InstallFromWeb/OneClickNoMSI/setup.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/region/reg_eu/techsupp/activedata/ActiveData.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://www.smgradio.com/core/player/abasetup.cab
0 Replies
 
Craven de Kere
 
  1  
Reply Fri 23 Apr, 2004 10:05 am
When using IE do you have any other problems that might indicate a hijack?

Incidentally, does the site have static or dynamic content? I'm wondering if you are seeing an AOL cache or something.

Please PM me the link and I can tell you if it works for me.
0 Replies
 
orpiment
 
  1  
Reply Fri 23 Apr, 2004 10:29 am
Not cached
I've PM'd the link to craven. The site content has changed today so I know I'm not seeing a cached version in AOL.

BTW please don't bust a gut on this, it's not the end of the world.

I'm just curious!
0 Replies
 
Craven de Kere
 
  1  
Reply Fri 23 Apr, 2004 10:30 am
I saw it, and it is, indeed, working.

Have you tried clearing your IE cache and resetting the settings to default?
0 Replies
 
orpiment
 
  1  
Reply Fri 23 Apr, 2004 11:12 am
Cleared Everything!
Quote:
Have you tried clearing your IE cache and resetting the settings to default?


Yup!
Cleared the cache, cleared the history, removed all cookies. Reset settings to default.

Everything short of reloading IE from scratch. Which I suppose is the next job.
0 Replies
 
Turner 727
 
  1  
Reply Fri 23 Apr, 2004 10:41 pm
When I first had AOL way back when, we had a problem with IE (I don't like AOLs browser) but for the life of me I don't remember how I fixed it. (It was four years ago)

I seem to recall that AOL had some kind of block on IE, and it was a pretty simple fix.

Is it just this site, or IE in general? Have you tried uninstalling AOL and reinstalling it?

Sorry, I wish I could remember what I did...
0 Replies
 
pointsofview
 
  1  
Reply Wed 19 May, 2004 05:43 pm
Re: Cannot find server or DNS error with IE6 over AOL
orpiment wrote:
I have an anomoly with IE6 over AOL which though not disastrous is annoying as hell.

One particular website which I used to visit regularly has started returning

"Cannot find server or DNS error"

when I try to access it with IE6. My service provider is AOL (don't laugh) and when I use their own browser I can see the site fine.

Checked my hosts file but thats fine. No obvious signs of hijack or anything, but it's suspicious that it only happens with this particular site.

Any ideas?
Did you ever manage to fix this I wonder..? I probably think not.

You were lucky that you only got the "Cannot find server or DNS error" only on one website. I've been afflicted by the very same anomaly and I can't access a single webpage. Luckily, I had RealPlayer and used it's embedded browser to download and install Mozilla browser.

I'm upto date with viruses and Hijack This, Adaware etc and regularly run tests on my machine. IE6 just died on me from one click to another and 3 weeks down the line I still can't remedy after tireless hours of trying solutions.

I've installed SP Pack 1 and updated IE6 to the one including search bar. The fix browser facility didnt work and System Restore also didn't help resolve the problem. I've seen websites instructing you to re-register dlls and people who have talked about conflicts with Firewall/ISP settings. None of these solutions have worked for me.

One second it worked, the next not. And no underlying change in my computer configuration caused the apparent misnomer.

It is becoming a well-documented problem on the net yet there are few that offer a conclusive remedy. It is very misunderstood, there isn't enough clarity. Microsoft's own documented piece about it only reveals itself to be applicable to W95/98 after you got to the bottom of a long read.

I've recently set-up MSN Explorer and at first it was fine... Now I can't ever sign in.

orpiment, as you say it wasn't a necessity that you resolve this conflict. It would be nice if you did. It would give me hope. Nothing short of a reformat will sort me out. Sad

Sorry for the essay, first post too! I joined expressly to write that.
Shocked
0 Replies
 
 

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