I tried that but I can't get passed the machine to get to a real person. It only gives me 3 options, you can either press:
1 if you're a new customer,
2 to reactivate a Cricket account, or
3 if you're a current Cricket customer.
Either one I press, they ask for a cell phone number (if I press one, they tell me to look at the back of my newly purchased phone) and I don't remember the old one since it was so many years ago.
Hah! Tricked the machine! I finally got someone!! They said that after 30 days of not paying it gets automatically disconnected and it doesn't keep a survey because it's non-contract. I asked her to look me up and I don't even appear in the systems! Yay!