RainSoft Silver Series Proper Maintenance

Just want to thank everyone that read this for there replies....NOT! Any way i called the "Big Bad Rainsoft" as many others on here woudl lead you to believe and they were actually super helpful. I explained my situation and there support staff quickly pointed out that the timer mechanism on the system may be bad and should be replaced (I had the old manual knob timer mechanism) The staff indicated that they do not sell/make parts for the older mechanism that i would need to get the upgrade to the new Electronic timer. THey gave me a part number and asked me to call back the next day to speak with someone in customer service and exlpain my issue. THe next day i called back but was told they normally want the customer to go through the local dealer to purchase and install the upgrade. I explained to them my frustration with my local dealer and that i'd atleast like to give it a shot replacing it myself. The CS rep said she'd have to clear it with her manager and that she'd call me back. WIthin an hour or 2 i received a call from a very nice manager who took my name down and sent me Free of Shipping the new Electronic Time Clock conversion kit with all the instructions on how to replace it. At no tiem did anyone even ask/look into how old my ssytem was or really if i even owned one. They sent me the part and it took me about an hour or so to install it. Everythign works fine now. Honestly to all the people havign issues just give there customer service liine a call. They dont bite! 1-800-860-7638 And like i said they never even asked me how old my system was they were happy just to make me happy! Best of luck to everyoen else with isues!

sorry, mike.
our resident water softening expert is too busy trashing president obama on a daily basis...

He does yeoman's work, our resident expert.