@Roberta,
Do a double check.
Last year about this time a little later, I ordered some footwear off the Internet/over the phone (I make selections on the Internet, then call and talk to a person...at least they allege they are a person, although I occasionally have doubts). It normally takes a few days...a Saturday or Sunday would get a delivery by Wednesday.
I waited. I waited. I waited some more. It was actually around Thanksgiving time now that I recall. Because of that I allowed a few extra days.
Finally, I got annoyed, and called.
Supposedly the order had been shipped "the day before" which was already a 2 week delay. I called on Saturday and sure enough on Wednesday, UPS arrived with a heavily damaged box with tape all over it. Strangest thing, the box inside with the sneakers, was completely unscathed, not a crushed corner or spot anywhere. It was as if the place that shipped the order, realized they had neglected to send it on time....maybe packed and left waiting on the side...and they to save face, crushed up the shipping box then placed the item back inside and then sealed it up with more tape than I'd ever seen before....
So offer them a call, get an idea what is happening. Maybe the order taker forgot to press the "send" button.
First the store refuses to sell proper size soda and Fudgicles, then FreshDirect refuses to send you your Fudgicles and now your ruby red sneakers are being delayed. How much more am I to take? (my Jewish blood makes this more about me than you...which might give you cause for an extra kvetch).
I sincerely hope it all works out quickly and smoothly.