@Electra phil,
Whoa, I'm somewhat of a techie and I've never heard of that either. Hard to imagine what people are using for browsers though. If it's Aol, get rid of it quickly and get Firefox and most of the computer headaches will disapear.
I'll do a search on this. She may also be clicking on the links I've sent here via email (actuall buttons). This probably wont work. I did see a database error though and by the looks of it, she's just not getting to the right spot to post.
.... hmmmm....