Comcast Cable Problem

Do they say why they want you to return the equipment? Maybe what they want is to upgrade it and can't do so until you bring the old stuff in to swap it out.

The guy from Comcast, was this someone you independently called and spoke to or was it the person on the phone representing themselves to be from Comcast?

As with your bank email the other day, verify the information independently by calling a known phone number for Comcast and ask them to explain the request for the equipment.

If you are getting numerous calls about it, it wouldn't surprise me if it was a Comcast competitor (such as Dish Network or Direct TV) trying to get the more vulnerable and naive Comcast customers to turn in their equipment.

Sometimes during the course of my life I feel empathy for people and now, more than ever, I feel Victor's pain. And I suffer. I cry.

You need to speak to a higher level idiot. Call them back and demand to speak with the senior idiot on duty.

Idiots are everywhere and usually in places you would rather not see them.

They wanted me to return the equipment because the caller said that i no longer have service. I still have service and was watching TV this morning. My bill is paid automatically from my checking account!

Vic, the only thing I can do right now is to give you a hug. OK? C'mer, big guy!

OK! Gus!

He had to be an idiot he knew my name was Joseph but kept calling me mam!

Then either hang up on the caller next time or call your local Comcast people and ask them to verify that your account is current.

I often pay my bill in person at the local Comcast ofice.
It got so crazy in there that they hired a security guard. People can go ballistic in there.

My account is current. Here is a screen shot from their website!

Comcast closed a payment office a few blocks away from me, about two years ago!

Then it is either a scam by a competitor (to which your Comcast folks would probably love to be alerted) or there is a typo in some Comcast collection representative's data sheet that has your phone number associated with the account of someone else.

A phone call to your local Comcast folks will solve both problems.

A phone call to your local Comcast folks will solve both problems

Thats just what I was trying to do but they had me pushing button after buton and no one seemed to know what to do! The last rep that I talked too said he would put my number on a do not call list!