4
   

Cell phone problem ... some sort of virus, perhaps?

 
 
msolga
 
Reply Mon 2 Nov, 2009 01:48 am
Yikes. I rarely use my cell phone (which is used for pretty much work purposes only) & hardly ever send text messages.

So, just now I checked it & discovered an incredible number of text messages, all saying the same thing:

Quote:

TXT transaction failed - insufficient funds - please recharge. You have not been charged for this message.

Sender: SYS Alert message centre (Plus a number)


I tried to delete the messages, but to no avail. No matter how many I deleted the message box remained full.

I think this actually caused more to be sent!

Anyway my message box is full & apparently can't be emptied.

When I tried ringing the "message centre" I received a recorded message saying the number wasn't functional.

Sigh.

Any idea of what could be going on here, anyone? And how to fix it? (It's too late today to contact the service provider today.)
  • Topic Stats
  • Top Replies
  • Link to this Topic
Type: Question • Score: 4 • Views: 3,542 • Replies: 35
No top replies

 
msolga
 
  1  
Reply Mon 2 Nov, 2009 02:53 am
@msolga,
Good grief!

I got onto Vodaphone (my service provider) & spent about 5 minutes talking to a robot-like service, in which no one actually speaks to you, but tries to sort out your needs by the words you speak.

Sigh.

After 5 maddening minutes, I finally got onto a real person & explained the problem.

It seems that the messages had been sent by Vodaphone, BUT ..

... To check my cell phone they needed me to put my sim card into ANOTHER cell phone! (Can't be done. 1 person = 1 cell phone.)

OR, they required my email address (!!!??) before sorting out my problem. (What?)

No, no, no! A thousand times no! No amount of telling them that my computer has absolutely NOTHING to do with my cell phone problem would suffice .... No way they're getting my email number!

so, I'm transferred to Help Person # 2

More refusal to give them my email address.

Can they stop their company's non-stop text messages or not?

More requests for my email address!!!

Finally, I threaten to make an official complaint to the Telecommunications Ombudsman tomorrow. Ridiculous that they can't assist unless I disclose my email number!

Anyway <sigh> to cut a long story short, I'm taking my cell phone to a Vodaphone centre tomorrow, as we couldn't fix the problem over the phone.

Bloody hell, what is it with these places? Evil or Very Mad



msolga
 
  1  
Reply Mon 2 Nov, 2009 02:57 am
I think I need a good, stiff drink!
msolga
 
  1  
Reply Mon 2 Nov, 2009 03:05 am
@msolga,
Shocked

OMG!

I just managed to delete all the messages. Text message box empty. Phew. Very Happy

THEN

I receive another barrage of messages. According to my cell phone I now have 80 text messages!

OK, I'm now leaving this alone for the rest of the evening. I feel that this would be best!

Ah, ya gotta larf! Laughing



msolga
 
  1  
Reply Mon 2 Nov, 2009 03:07 am
@msolga,
I swearI haven't made any of this up!

Razz
msolga
 
  1  
Reply Mon 2 Nov, 2009 03:30 am
@msolga,
And now, at precisely 8:29 pm, I will proceed to cook dinner.

Jeez what a complete waste of time that little episode was!
0 Replies
 
Sglass
 
  1  
Reply Mon 2 Nov, 2009 03:44 am
How old is your phone.
msolga
 
  1  
Reply Mon 2 Nov, 2009 04:00 am
@Sglass,
Oh ... a couple of years old, I guess. Not exactly heavily used.

It may be the problem, for all I know.

(But that still doesn't excuse the email nonsense, though.)
0 Replies
 
dadpad
 
  1  
Reply Mon 2 Nov, 2009 04:26 am
Vodaphone centre then the ombudsman would be the go, but might be difficult tomorow Msolga. I seem to recall something about a horse race tomorrow.

The reason they want your email is so they can communicate with you in their own time.
msolga
 
  1  
Reply Mon 2 Nov, 2009 04:38 am
@dadpad,
Nah, I'm not going to do the ombudsman thing, dp. Life's too short, really.
I was just very annoyed that they initially said they wouldn't help in any way at all unless I gave them my email address. They were very insistent/pushy about it. Later helper # 2 said it was something to do with whether to send me promotional information or not. Which had nothing to do with anything, really.
For all I know, the problem might be my phone. Who knows? I was more interested, initially, in verifying whether they were the source of the emails or not ... & to get a bit of advice on how to go about fixing the problem. In the end, they did as much as they could, over the phone. But that was only after a lot of wasted time over the email nonsense.

Yep, Cup Day tomorrow. And no, I won't be going. What about you & mumpad?
dlowan
 
  1  
Reply Mon 2 Nov, 2009 06:21 am
@msolga,
Blimey.

Dealing with telephone people is the pits.

Hope the Vodaphone centre folk can help.


msolga
 
  1  
Reply Mon 2 Nov, 2009 06:49 am
@dlowan,
Yeah, it was the pits, Deb.
Absolutely unnecessary, most of the frustration, too. I don't like being pushed around. At all.
Not too worried though, as I can still receive calls on it. Though texting is out of the question, because of the (apparently) 80 messages sitting there! Surprised
Lucky I'm not a mad keen text message sender, hey? Wink




0 Replies
 
BillRM
 
  1  
Reply Mon 2 Nov, 2009 08:41 am
@msolga,
As far as giving them a email account just go to yahoo or google and set up a throw away account and give that to them.

Throw away accounts can prove useful in many situation where someone ask for your email address.









sozobe
 
  1  
Reply Mon 2 Nov, 2009 08:43 am
@BillRM,
Good advice.

I have my main email account, my in-between email account (signing up for promotions and sales and stuff from places I'm actually interested in), and my absolute throw-away account (if it's spammed, it's spammed, I don't care).

This problem sounds maddening though, hope it's resolved soon! (I just knocked heads with an annoying credit card rep -- they put a security hold on my card but wouldn't say WHY. They took off the hold, but I was trying to figure out why both for a) did someone actually do something with my card? and if not, b) how can I avoid getting another hold on the future? damn inconvenient to have my card suddenly not work. The person was profoundly unhelpful and bristly and spouting bureaucratese. Grrr..)
BillRM
 
  1  
Reply Mon 2 Nov, 2009 09:35 am
@sozobe,
The person was profoundly unhelpful and bristly and spouting bureaucratese. Grrr..)
-------------------------------------------------------------------------------------
They had software that monitor your use of the card and anything out of your normal pattern can set off a lock.

If you are traveling out of the country for example and you never had done so in the past that in and of itself could set off an alarm and lock your card!

Have more then one card and if you know that you are about to do something that out of the normal with the card call them ahead of time and let them know such as foreign travel.

Security is alway a balancing act and as the credit cards companies are going to be eating any false charges they care more for catching the real misused of the cards then annoying you by shutting down an account just to be on the safe side.
sozobe
 
  1  
Reply Mon 2 Nov, 2009 10:43 am
@BillRM,
But that's the thing. There was nothing along those lines. The two things they questioned me about were a grocery store purchase at a place I always go and for a very typical amount; and a fee for a parking garage about 5 miles from my house. They wouldn't tell me why either of these were suspicious or how I can avoid raising suspicion with similar actions in the future. Bah.

Anyway, hijacking. Hope things will be resolved for msolga soon.
BillRM
 
  1  
Reply Mon 2 Nov, 2009 11:12 am
@sozobe,
They are not going to tell you as they do not wish for the bad guys to know what might trigger an alarm.

My guess is either or both places had a numbers of bad charges in a short amount of time and the places was place under watch, but that is just a guess.
Intrepid
 
  1  
Reply Mon 2 Nov, 2009 05:30 pm
@BillRM,
That is a very likely cause. I would further suggest that sozobe keep an eye on her credit card statement.
0 Replies
 
msolga
 
  1  
Reply Mon 2 Nov, 2009 09:07 pm
@sozobe,
Quote:

This problem sounds maddening though, hope it's resolved soon!


Thank you, soz. I hope so, too!
But I can't do anything about it today, as it's a public holiday here & all the shops are shut. My mobile phone beeps every now & then, to remind me that I have a squillion text messages & "no space for messages" in the text folder. Not too worried, though. Hey ho! Neutral

Quote:
This problem sounds maddening though, hope it's resolved soon! (I just knocked heads with an annoying credit card rep -- they put a security hold on my card but wouldn't say WHY. They took off the hold, but I was trying to figure out why both for a) did someone actually do something with my card? and if not, b) how can I avoid getting another hold on the future? damn inconvenient to have my card suddenly not work. The person was profoundly unhelpful and bristly and spouting bureaucratese. Grrr..)


They won't say why?! Good grief, what are you supposed to make of that?

Grrrrr, indeed! Evil or Very Mad

Good luck in sorting this out, soz. Let us know what eventuates!
0 Replies
 
NickFun
 
  1  
Reply Mon 2 Nov, 2009 10:41 pm
When faced with a situation like this I have set up a temporary email address on Yahoo or Gmail. When the problem has been resolved I simply delete the account. It only takes a few minutes.
0 Replies
 
 

Related Topics

Recording Detector - Question by gollum
Bad picture on my Sharp LCD TV - Question by hydroplant
LCD TV. Help! - Question by kolinos4
iPhone vs Android Platform - Discussion by Seed
p3 or 360 and why - Question by XxGWOPBOYZxX
Post your latest gizmos - Discussion by Chumly
IPOD OR ZUNE HD? - Discussion by detroittou
Giving up my iPod for a Walkman - Discussion by djjd62
Digital audio in your home sound system - Question by hingehead
 
  1. Forums
  2. » Cell phone problem ... some sort of virus, perhaps?
Copyright © 2019 MadLab, LLC :: Terms of Service :: Privacy Policy :: Page generated in 0.03 seconds on 11/21/2019 at 06:56:48