I got onto Vodaphone
(my service provider) & spent about 5 minutes talking to a robot-like service, in which no one actually speaks
to you, but tries to sort out your needs by the words you
After 5 maddening minutes, I finally got onto a real person & explained the problem.
It seems that the messages had
been sent by Vodaphone, BUT ..
... To check my cell phone they needed me to put my sim card into ANOTHER cell phone! (Can't be done. 1 person = 1 cell phone.)
OR, they required my email address
(!!!??) before sorting out my problem. (What?)
No, no, no! A thousand times no! No amount of telling them that my computer has absolutely NOTHING to do with my cell phone problem would suffice .... No way they're getting my email number!
so, I'm transferred to Help Person # 2
More refusal to give them my email address.
Can they stop their company's non-stop text messages or not?
More requests for my email address!!!
Finally, I threaten to make an official complaint to the Telecommunications Ombudsman tomorrow. Ridiculous that they can't assist unless I disclose my email number!
Anyway <sigh> to cut a long story short, I'm taking my cell phone to a Vodaphone centre tomorrow, as we couldn't fix the problem over the phone.
Bloody hell, what is it
with these places?