@dyslexia,
I have some of that going on with both yahoo and gmail. The yahoo folk and I have conversed at length (not so easy in the first place, ya'know, as first you have to find them) and after we wound our way past all the obvious possibilities like my possibly not knowing what a cookie is, and several less obvious possibilities, they sent a third or fourth email with another list of things to try. I'm in a rest phase, but do intend to try those new ideas. Tomorrow...
Anyway, your trouble seems ickier than mine.. good luck, Dys.