@smcdermitt13,
I doubt that you have the story right, as 1sg's don't directly supervise soldiers. Most likely it is a platoon Sargent that is the problem. In any case, if a 1sg is going after a soldier there are in place the platoon Sargent (Sargent or staff Sargent), the platoon leader (lieutenant), probably some Warrant Officers, the company XO, and the company commander(Captain) whom all have a responsibility to fix the problem. If that does not work the soldier should speak with the Chaplin. If that does not work the soldier should see if the Sargent Major has a open door policy. If that does not work them the soldier should file a complaint with the IG (inspector General).