@margo,
I had that problem this morning. Apparently, I had a Chatzy password I didn't know about. (I mean in addition to "able2chat"). So I asked Chatzy to send it to me via email. Which it eventually did, and I was able to use that password to "log in" to Chatzy. That is what you need to do. Keep track of that password, because you will need it when you log in.