Angry Consumers Hit The Web!!

Bear and I were talking about this yesterday. Service is a lost art.

Our daughter works at Starbucks and was recently certified as a barista. A lady asked for an apple cider carmel something or other, daughter made it and presented it to the customer. The customer went way out of her way complimenting on how the service was excellent, the drink was the best she has ever had and she drinks these at Starbucks all over the country, and inquired as to how she could recognize daughter for such a great job.

The MANAGER kinda shrugged and pointed saying "You can fill out one of those slips and drop it in the box.

Later daughter asked what happens with the slip.

Manager said something to the effect of "It goes to the General Manager. Maybe now she'll have a better opinion of this store."

Huh? If the manager doesn't care, the only place for good service to come from is the pride of the individual worker in a job well done.

squiney and I have taught our cubs to do the best job possible every time and to do it for themselves, not for anyone else. Don't allow your name on a **** job.

Because of this, in the future their co-workers will call them names.

Mostly boss.