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Tue 21 Aug, 2007 12:51 am
Hi people.
I really hope someone can help me today. A friend of mine installed and ran AVG 7.5 on his PC and laptop. After the program had run (and detected quite a few viruses), he could not run winamp. So he rebooted his pc and also the laptop (he thought it was part of the AVG installation process). But now neither the PC nor the laptop can bootup.
I suspect that AVG found viruses in important bootup files and put these files in the virus vault, from where Windows Xp cant acess them. Is this possible? And if so, how do we go about fixing this problem?
I am going to try a bootdisk later today to see if we cant gain acess to the virus vault to check which files are in there. But I would sure appreciate some help and guidance in this regard.
Well, we formatted the laptop, figuring we would start afresh. But when we booted it up, all the files and programs were still there. The only difference is that it is now working better than it had in a long time. Can anybody explain this to me, as my mind is boggling.
We still have not figured out what caused the initial problem though and I am now afraid to use/recommend AVG. Any comments or tips would be appreciated.
AVG works great here. Its the latest version and loads new updates almost daily. Used on 3 computers.
Also I never heard of a format command that reformatted but left the files intact.
jnkie wrote:Well, we formatted the laptop, figuring we would start afresh. But when we booted it up, all the files and programs were still there. The only difference is that it is now working better than it had in a long time. Can anybody explain this to me, as my mind is boggling.
We still have not figured out what caused the initial problem though and I am now afraid to use/recommend AVG. Any comments or tips would be appreciated.
Do you mean you ran the factory restore?
I've run AVG for years w/o problems like the one you describe.
I suspect that nearly any antivirus program would have had the same result.
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