error message in word & excel

CAUSE
This behavior can occur if the following programs are installed on your computer:
Norton AntiVirus from Symantec Corporation.

-and-
GoldMine contact management software from First Direct Corp.
This is a known issue with Norton AntiVirus.

RESOLUTION
To resolve this issue, contact Symantec at the following Symantec Web site:
http://www.symantec.com/techsupp/

To work around this behavior, move the GoldMine add-in file, Gmlink.dot, from the Word Startup folder to a different folder on your hard disk (for example, the My Documents folder), and then rename the Normal.dot template file. To do this, follow these steps:

NOTE: The following procedure disables the functionality of the GoldMine program with Word. If you want to use GoldMine with Word, you must reinstall the GoldMine software. For more information about how to do this, refer to the program documentation.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Quit Word (if it is running).
Click Start, point to Search, and then click For Files or Folders.
In the Search for file or folders named box, type gmlink.dot.
In the Look in box, click the drive on which Windows is installed (usually drive C), and then click Search Now.

The Gmlink.dot file is located in the Word Startup folder at the following location, as appropriate for your operating system.
If you are running Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the Gmlink.dot file is located at

C:\Windows\Application Data\Microsoft\Word\Startup

where C: is the drive on which Windows is installed.

NOTE: If user profiles are enabled in Windows, the Startup folder is contained in the Application Data folder that is located in each user's profile.
If you are running Microsoft Windows NT, the Gmlink.dot file is located in the following folder

C:\Winnt\Profiles\user profile\Application Data\Microsoft\Word\Startup

where C: is the drive on which Windows is installed, and user profile is your user profile.
If you are running Microsoft Windows 2000 or Microsoft Windows XP, the Gmlink.dot file is located in the following folder

C:\Documents and Settings\user profile\Application Data\Microsoft\Word\Startup

where C: is the drive in which Windows is installed, and user profile is your user profile.
In the Search Results pane, right-click the Gmlink.dot file, and then click Cut on the shortcut menu that appears.
On your desktop, right-click the My Documents folder, and then click Paste on the shortcut menu that appears.
Click Start, point to Search, and then click For Files or Folders.
In the Search for file or folders named box, type normal.dot.
In the Look in box, click the drive on which Windows is installed (usually drive C), and then click Search Now.
In the Search Results pane, right-click the Normal.dot file, and then click Rename on the shortcut menu that appears.
Type normal.old, and then press ENTER.
Repeat step 10 and step 11 for each Normal.dot file that is found.
Start Word.
MORE INFORMATION
For more information about GoldMine, see the following First Direct Web site:
http://www.1stdirect.com/goldmine.html

For more information about Norton AntiVirus, see the following Symantec Web site:
http://www.symantec.com

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information

CAUSE
This problem can occur when both of the following conditions are true:
The Microsoft Office Startup folder or the Microsoft Excel Startup folder contains either (or both) of the following Adobe Acrobat PDFMaker add-in template files:
Pdfmaker.dot
Pdfmaker.xla

-and-
Norton AntiVirus software is installed.
RESOLUTION
Method 1: Download the Latest Version of the Add-in
To obtain an updated add-in for Adobe Acrobat 5.0, please see the Adobe Web site:
http://www.adobe.com/products/acrobat/update.html

NOTE: Microsoft does not support downloading and installing add-ins from the Adobe Web site. If you need assistance, you must contact Adobe Technical Support.
Method 2: Move the Files
Move the Pdfmaker.dot file and the Pdfmaker.xla file (if present) from the Office or Excel Startup folder to a different folder on your hard disk (for example, the My Documents folder). To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Click Start, point to Search, and then click For Files or Folders.
In the Search for file or folders named box, type pdfmaker.dot pdfmaker.xla.
In the Look In box, click the drive on which Windows is installed (usually drive C), and then click Search Now.

The Pdfmaker.dot file is located in one of the following folders:


C:\Program Files\Microsoft Office\Office\Startup (Word 2000)
C:\Program Files\Microsoft Office\Office10\Startup (Word 2002)
C:\Documents and Settings\User Name\Application Data\Microsoft\Word\Startup

The Pdfmaker.xla file in located in one of the following folders:
C:\Program Files\Microsoft Office\Office\Xlstart (Excel 2000)
C:\Program Files\Microsoft Office\Office10\Xlstart (Excel 2002)
C:\Documents and Settings\User Name\Application Data\Microsoft\Excel\Xlstart


In the Search Results window, right-click the file (for each file that is found), and then click Cut.
On your desktop, right-click the My Documents folder, and then click Paste.
Method 3: Disable the Office Plug-in
For additional information on the Norton AntiVirus Office Plug-in, click the article number below to view the article in the Microsoft Knowledge Base:
329820 OFF: Latest Information on Using Microsoft Office with the Norton AntiVirus Plug-In for Microsoft Office



IMPORTANT: The workaround described in this article disables the Norton AntiVirus Office (NAV) plug-in that is installed during Norton AntiVirus or Norton SystemWorks setup. This plug-in functions to scan documents for macro virus infections in Office products. When this plug-in is disabled, the Norton AntiVirus Office (NAV) plug-in does not scan documents when they are opened.

Even if the Norton AntiVirus Office (NAV) plug-in has been disabled, the Norton AntiVirus Auto-Protect feature still provides ongoing protection by scanning any file that is run, downloaded, opened, created, or deleted.

For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.