"I think the men raised the crew's suspicion because they were not listening to them and changing their seats," said Nitin Dalal, a passenger on the detained flight."
Another article from the Times of India on the incident - from Aug. 25th -
http://timesofindia.indiatimes.com/articleshow/1927219.cms
Part of the article here -
MUMBAI: While the debate rages on whether the 12 Indian detained by the Dutch police on Wednesday were victims of racial profiling, flight attendants feel Indian passengers habitually ignore instructions of the cabin crew while on board.
An Indian Airlines attendant who flies on the Kolkata-Bangkok sector says, "These so-called educated passengers do not switch off their cell phones when they are asked to do so, and still make calls when the plane is ready for take off or is landing. Before the plane halts, they jump up from their seats and open the baggage. They ignore the 'seat belt on' signs. It's really tiring to attend to such passengers."
Referring to the North West Airlines flight in which the Indian passengers apparently refused to follow instructions of the crew, the attendant said, "If we were to follow such strict rules in India, then every flight would have to make emergency landing."
Unlike the NorthWest Airlines crew, emergency landings are frowned upon in India. The duty of the cabin crew to keep an eagle eye on passenger's behaviour is almost taken for granted.
Explaining the predicament, an Airhostess says, "Even if we are forced to enforce the rules because of such passengers, we are not supposed to leave our seats until we are instructed by the captain.
According to cabin crews, first-time flyers and couriers are the ones who are mostly to blame. As these passengers fly frequently, they are often upgraded to the better section under the frequent-flyer programme. They spend the duration of the flight moving up and down the plane to be with colleagues in the Economy Class which causes a lot of confusion inside the aircraft, feels one of the cabin crews.
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