spidergal wrote:Dear vin-
What is BPO? and whatcha their relationship with call centres?
BPO's have services (one time setup) sold to the customers from one country (like Europe, Australia, US) and support (forever maintenence & customer care) offered from other countires (India, China and Pakistan)
Call centers are the contracted organizations or native back offices of the BPO's. Biggest BPO in Indian today is 3G which is a BIG communication legend in Europe, Australia, New Zealand. But their Entire customer care is located in India now.
So what 3G as a company we see in India is 3G Call Center whereas what 3G you see outside India is the 3G BPO.