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Account hacked and disabled

 
 
Slim96
 
Reply Thu 31 Aug, 2023 06:27 am
Hi, my Facebook account was recently hacked and the hacker posted some content which was in violation of terms of Facebook. I found out and immediately changed the password and logged out of all other devices. However, my accounts was disabled by Facebook. The hacker could not change my phone number or email on the account but changed the name. Now I have tried everything. I have sent emails. I have sent messages to Facebook account on X ( twitter). I have tried to contact through meta quest support. I have tried to submit a review for my account but nothing is working. I still haven’t lost hope. I am hoping that in some way someone will help and I can get my account back. I sincerely ask for help from people who have faced similar issues. Looking forward to some kind helpful responses
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Type: Question • Score: 2 • Views: 1,451 • Replies: 3
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ellekayw
 
  1  
Reply Sun 3 Sep, 2023 11:11 am
@Slim96,
I have this same issue. I finally proved it's me and they basically gave me a brand new account with ALL my 15 year old account stuff GONE> I can't get through to anyway. I hope someone will be able to help!/
NilsBastedo
 
  1  
Reply Tue 29 Apr, 2025 06:08 pm
@ellekayw,
I enjoyed facebook 2009 until very recently. With no prior warning, I was unable to log in and told that an Instagram account of which I had never heard had violated Meta rules. I spent a lot of time trying to contact Meta to rectify what appeared to be an obvious mistake on their part, but unsuccessfully. I could not appeal either as appealing required logging in, which I could not do. I was offered the option of downloading my content, but only my profile pic was downloaded. All my family and travel albums and videos were locked away from me. Finally, I started a new account in my own name and was given the chance to appeal. The appeal process consisted of 2 steps, to match pics and to make a silent video obeying instructions on where to turn my head. I was given no opportunity to explain their error or ask questions. Shortly thereafter I was told that the appeal had failed and my account was permanently disabled.

I have used Facebook as my main tool for keeping in touch with friends and relatives for over 15 years. I now have no way of reaching out to numerous friends and acquaintances. Besides that, I have lost many precious photo albums. No prior warning. No chance to retrieve my albums. No chance to save lists of friends or wrote some sort of message telling people how to contact me. Nothing.

That facebook can take and destroy my memories and contacts and destroy them based on a false premise with no possibility of speaking with anyone about the situation is…

This is upsetting.
doddy
 
  0  
Reply Thu 22 May, 2025 07:24 am
@NilsBastedo,
Hi, my wife had the same problem this week, FB account suspended due to an unknown Instagram account being abused. How do you get in touch with Meta? These people seem very difficult to get hold of. Thx
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