CRAZY logic problem

That's the only clue?

It's the only clue. Perhaps is has to due with what they said at the end about how incomplete answers will not be accepted. As in, they won't tell you that "Richard"(the actual example) is incomplete if it is "Richardson"(also an actual example). I already called in "Richardson" as an answer, and my next guess is "Doe"

If I could get the answer in fewer than three hours, I would be INCREDIBLY thankful. Even if you just have an idea of how this would be done, and you could share it with me I would be VERY thankful.

You were right. It required more information. The answer was hanks. You had to go back to the 9th question of the first round and take the first letter, and it went kinda like that to get the answer "hanks"