Help with Resume please

Run with it.You'll get an interview.

definitely change REFEREES to REFERENCES...

references is more appropriate in North America

there are some other terms used in the resume that suggest this may not be for a North American job

This looks rather good; about the only thing I would suggest is to find ways to indicate that you go above and beyond, or that you work under your own initiative and don't require a lot of supervision or repetitive instruction.

Probably the best place to put this (if appropriate or applicable) is in the kitchen section. Yes, you chopped vegetables, but that doesn't matter in a call center. What does matter to them, though, is if you got in early and started working without someone telling you to, or you stayed late to assure that tasks were completed and customers were satisfied. See what I mean?

Name
Street Name
Suburb and postcode
Mobile
Email

---------------------------
PERSONAL TRAITS
 Works well under pressure
 Punctual
 Responsible and hardworking
 Professional phone manner
 Effective time management
---------------------------
COMPUTER KNOWLEDGE

 Microsoft Office Suite
 Microsoft Windows (XP/Vista/7)
 Apple IOS and Samsung products
 Identifying and troubleshooting PC problems
 Fast learner with new software and database systems
---------------------------
EMPLOYMENT HISTORY
Business name Restaurant - Kitchen Hand/Waiter
2005 – 2013 December


• Waiter Duties
 Welcoming customers – checking if they have a table booking, takeaway or any enquires
 Demonstration of menu knowledge
 Speaking directly with customers to provide recommendations to fit individual needs (allergies to type of ingredients, Spice tolerance)
 Eftpos and Cash Handling
 Handling phone calls (table bookings, takeaway orders, complaints handling, enquiries)

• Assistance to the Manager
 Making records when a supplier contacts the business if the manager is absent
 Assisting with arrangements for large table bookings
 Caring for special booking occasions and requests, such as birthdays and anniversaries
 Reporting any hazards around the workplace
 Training new staff members
 Handling complaints in a professional and calm manner
 Suggestions of any implementations to improve efficiency
 Receiving of stock delivery and checking of correct amount

• Kitchen Duties
 Following OHS and guidelines when handling food
 Monitoring and stocking supplies
 Staying back later to assure tasks were completed and customers were satisfied
 Handling phone calls (table bookings, takeaway orders, complaints handling, enquiries)

Skills developed in (business name):
 Handling complaints and pressure from customers
 Improved professional and friendly phone manner
 Strong focus on first call resolution
 Open to criticism while upholding a positive attitude
 Improvement with building rapport - treating customers as guest

---------------------------

EDUCATION & TRAINING

2007 High School name
Completed Year 12 X Stage 2
---------------------------
REFEREES

NAME (Manager)
Restaurant name
Number

NAME (Owner/Chef)
Restaurant name
Number

Thanks, I've made changes and posted it in the same topic. How does it look? feel free to delete or add anything you see fit

Looks good. Go get 'em, Tiger.