Water in tank after regen cycle completes

No one?

I'm pretty sure, no matter what brand softener, when the regeneration cycle is completed there should not be any water left in the brine tank, much less 4 inches sitting giving the salt a bath until the next regen cycle.
I assume something is not drawing properly but was hoping to confirm with a professional before paying for a service call.

Any input would be appreciated.

Some softers make brine after regenerating for the next regen, so in that case it would be normal.
Don't know about your type though .