18
   

Slow internet connection - any solutions?

 
 
Reply Sun 22 Jan, 2012 05:47 pm
For some unknown reason my internet connection slowed considerably two days ago and hasn't recovered. I suppose I should blame all the SOPA protesters clogging up the inter-tubes. Right now, the biggest problem is with streaming videos -- they're so slow they often don't even load. That's crucial, because I watch about 99% of my TV on my computer. Meanwhile, my Hulu queue is starting to pile up, and the next episode of Downton Abbey is just about to be posted. Regular web pages aren't too bad, although graphic-intensive pages load slowly and the connections occasionally time out.

I checked all the wires and ran a diagnostic, which turned up nothing. The modem seems to be working fine, and the computer itself isn't having any problems -- non-internet programs work perfectly. Anyone with more computer savvy than me (which is about everyone) have some sage advice?
 
View best answer, chosen by joefromchicago
Rockhead
 
  2  
Reply Sun 22 Jan, 2012 05:48 pm
@joefromchicago,
did you upgrade firefox?
Questioner
 
  2  
Reply Sun 22 Jan, 2012 05:51 pm
@joefromchicago,
Couple of questions to narrow it down:

Firstly, are you on satellite or do you have broadband access?
Secondly, go to www.pingtest.net and run a couple of scans and post the 'grade' it gives your connection. That will go a long way to deciphering what the problem could be.
joefromchicago
 
  1  
Reply Sun 22 Jan, 2012 06:00 pm
@Rockhead,
Rockhead wrote:

did you upgrade firefox?

I'm currently using version 9.0.1. Is there something more recent?
Rockhead
 
  2  
Reply Sun 22 Jan, 2012 06:01 pm
@joefromchicago,
every time it upgrades, my system slows down for a day or two until it sorts itself out.

a few days ago was when the last one hit...

(not sure what I'm running this week)
0 Replies
 
joefromchicago
 
  1  
Reply Sun 22 Jan, 2012 06:08 pm
@Questioner,
Questioner wrote:

Couple of questions to narrow it down:

Firstly, are you on satellite or do you have broadband access?
Secondly, go to www.pingtest.net and run a couple of scans and post the 'grade' it gives your connection. That will go a long way to deciphering what the problem could be.

I'm on broadband.

I ran the pingtest. I got these messages:

Quote:
Latency Test Error
Couldn't connect to the test server. A firewall could be blocking the connection or the server might be having some issues. Please try again later.

Configuration Load Failed
The configuration for the Speed Test couldn't be loaded.
Please contact the webmaster of this site to let them know.

Don't know what this means. I don't have a firewall installed.

EDIT: I double-checked -- it gave me a grade of B*, even though the "packet loss test" failed.
Butrflynet
 
  2  
Reply Sun 22 Jan, 2012 06:10 pm
@joefromchicago,
If you've been doing a lot of streaming of videos lately, I wouldn't be surprised if your internet provider is intentionally slowing down your internet speed.

This is a prime example of what people are fighting back about with the broadband companies like Comcast via net neutrality and the FCC.

CRTC finds evidence of throttling on Rogers Internet service

FCC to Comcast: Throttling Broadband is Unlawful



jcboy
 
  2  
Reply Sun 22 Jan, 2012 06:11 pm
My laptop was doing the same thing about a month ago, turned out I had a virus and had to call the geek squad, I couldn’t believe how fast the internet was when they were finished. Like a new computer.
0 Replies
 
joefromchicago
 
  1  
Reply Sun 22 Jan, 2012 06:13 pm
@Butrflynet,
That's always a possibility, although it has never been an issue in the past.
0 Replies
 
ehBeth
  Selected Answer
 
  2  
Reply Sun 22 Jan, 2012 06:15 pm
@joefromchicago,
External modem? we recently had a decrease decrease decrease in speed and then no connectivity. Turned out to be a problem with the cable from the modem to the laptop - a $12 fix.
joefromchicago
 
  1  
Reply Sun 22 Jan, 2012 06:17 pm
@ehBeth,
Yes, external modem. I probably have some extra wires lying around somewhere. I should check them out.
0 Replies
 
victoriags
 
  2  
Reply Sun 22 Jan, 2012 06:36 pm
@joefromchicago,
Try to defragment your computer- it always helps. Or, you can delete the "cookies" on your computer for faster streaming. (virus scan)

Hope that Helped.
joefromchicago
 
  1  
Reply Sun 22 Jan, 2012 10:33 pm
@victoriags,
victoriags wrote:

Try to defragment your computer- it always helps.

I will now display my profound understanding of computers by asking: how do I do that?
Setanta
 
  4  
Reply Sun 22 Jan, 2012 10:55 pm
@joefromchicago,
That depends on your operating system. If it is windows, then click on the following: Start (the Windows symbol in the lower, left-hand corner), All Programs (should be at the bottom), Accessories (also probably at the bottom of that list, next to a file folder icon), System Tools (also next to a file folder icon). Now you want to execute two programs consecutively. First, under the System Tolls rubric, you want to run disk cleanup. It won't be asking you to delete anything important, it will mostly just get rid of temporary files. It might delete cookies, but that's no big deal--your frequently visited web sites will give you new cookies if that happens. I just don't recall if that happens automatically.

After you have run disk cleanup, follow the steps back to System Tools, and select disk defragmentation. This takes a while, especially if you've never done it. This is cup of coffee and the morning paper stuff, the first time it's done it can take quite a long time.

If you have any problems . . . i was never here . . . i don't even know you. (Seriously, this is routine stuff, no muss, no fuss.)
Setanta
 
  2  
Reply Sun 22 Jan, 2012 11:04 pm
By the way, defragmentation is a benign process which is very useful, and should be done every couple of months at least. That being said, i am not endorsing a claim that that will speed up your browsing, but as the other poster pointed out, it certainly can't hurt,and it may help. I'm now going to read the rest of thread and see what i can see.
0 Replies
 
Setanta
 
  3  
Reply Sun 22 Jan, 2012 11:08 pm
Is your DSL from the phone company (i.e., on optical fiber) or is it a coaxial connection (like some forms of cable tv access)? The reason i ask is because coax connections will slow down during peak usage periods, which would be after 6:00 p.m. weekdays, and all weekend. If you are using a coax connection in an area in which there are a lot of subscribers it can noticeably slow down. The fact that your non-internet programs run normally suggests something like that.
Ceili
 
  2  
Reply Sun 22 Jan, 2012 11:31 pm
After all the above is said and done, and if it's still slow, check with your cable provider. My internet was very slow and they upgraded my router.
0 Replies
 
joefromchicago
 
  1  
Reply Mon 23 Jan, 2012 11:42 am
@Setanta,
Thanks. That's so intuitive, it's a wonder I never stumbled across that before.

I'll run that after I get home from work tonight.
0 Replies
 
joefromchicago
 
  1  
Reply Mon 23 Jan, 2012 11:44 am
@Setanta,
Setanta wrote:

Is your DSL from the phone company (i.e., on optical fiber) or is it a coaxial connection (like some forms of cable tv access)?

It's DSL, and I've never had this problem before, so I don't think it's increased usage, although I do my teevee viewing in the evenings and on weekends.
0 Replies
 
JPB
 
  3  
Reply Mon 23 Jan, 2012 11:52 am
Try doing a system restore back to a set point from last week. You'll lose any upgrades that you installed, but that could be a good thing. I noticed that Windows did an auto-update two days ago. I'm still on Firefox 8.0.1 because I didn't want to risk another Firefox bog down. Do you automatically update your Windows OS? If not, then there may be updates out there that fix whatever you have that is bogging down your system.
 

Related Topics

So I just joined Facebook.... - Discussion by DrewDad
YouTube Is Doomed - Discussion by Shapeless
Internet disinformation overload - Discussion by rosborne979
Participatory Democracy Online - Discussion by wandeljw
OpenDNS and net neutrality - Question by Butrflynet
Internet Explorer 8? - Question by Pitter
 
  1. Forums
  2. » Slow internet connection - any solutions?
Copyright © 2022 MadLab, LLC :: Terms of Service :: Privacy Policy :: Page generated in 0.04 seconds on 01/29/2022 at 04:15:56