Can Not Find Home MT/SW failure

When did you purchase this "equipment" ? It sounds like a switch failure. Actually, it's your equiptment that is malfunctioning, and they are offering to come to your house to repair/ fix the equiptment for a reasonable charge. Maybe if you take it to their shop it won't cost as much.

Its 16 Months old.

I tried to have it go into manual regen yesterday when I got home from work and when I woke up this morning, the computer was stuck on "move valve to service position" and its consistently letting water through.

So I bit the bullet and called the provider out with the service fee. Come to find out, there were two bad batches of transformers that Rainsoft manufactured. The model number for both batches are 0707c and 0709c. The model I had was 0709c. The problem is that the transformers voltage should be between 20-24 volts when the rainsoft motor kicks in to move the switch into the service position. These tranformers would drop the voltage to about 10-14volts. Not enough to power the motor to move to the service position.

The model number is printed on the transformer. I don't recall where at but its black letting on the transformer itself.

FYI, BRainSoft is an assembler of components, they manufacture nothing.

Do you know what actual "component parts" the repair person had to replace?