Problem was solved, they replaced my phone. After calling 4 stores and going to 2, I was able to find someone that could take care of it. Unbelievable! This forum is a better source for solutions than the Verizon store (I have been a V customer for 10+yrs) and their employees. You would think that with all the money being spent to sell this phone, they would have been better prepared.
Thanks to everyone on this site for the information and solutions.