I made a mistake in the last post. The model is hp psc 2210. It's an all-in-one ink jet printer. When I looked on the HP site under that model number I did find my printer. There was one driver download available but it appears it's not loading on my computer. To me it looked like we'd have to change some of our settings in order to download. My husband said the download thing was going to take some 4 hours, and he didn't think it would help.
Then we also tried calling the tech support phone number again. All we got from that is they say for a $35 fee someone would walk us through what to do. I don't know if they mean what to do about loading the initial printer software or if they are talking about the drivers. We'll try that later then when we have time. That's our last resort and if that doesn't work I'll have to go back to Windows 2000.