Re: Cycloptichorn (Post 3365200)
Your response makes a lot of sense, but it's clear that you think that opinions that negative votes and thumbs down having negative connotations are not worth considering either, and that's sad.
No, your reading impediment is sad. I've spent at least dozens of hours specifically thinking about ways to extract the positive and minimize the negative and have been very clear about my interest and efforts in this regard in the very posts you just finished reading above.
Why am I discussing it with Nick in our work meetings if I don't think it's worth considering? This is the kind if knee-jerk armchair criticism that I am frustrated with. I've put thousands of hours into thinking about it and don't mind you criticizing things thoughtlessly but do get frustrated when I spend time explaining it only to have you ignore my intentions and tell me what I'm thinking for me.
If I don't explain, then you project into my intentions and I don't care so it's a losing game for me where I waste my time explaining things to people who are only pretending to be reasonable about it. If you aren't paying any attention to what I say, why make me say it over and over? Of course I care about these things. I just don't necessarily agree with your solutions for them, they are things I've thought about for a long time and have found problems with. They are sometimes things I've actually built and saw that was wrong (I've been building this for 3 years now, and this software restarted last December, do you realize how many of these simplistic ideas I've already considered and tried?)
Oh, it isn't that I don't think you've thought about this stuff, it's that you don't realize that your tone doesn't come off well to others when explaining it.
Here's the thing: we have a system right now which you have decided to use. This system has created an impression amongst many here. The impressions are not all positive. You think that by explaining things you can either change that or get people to accept it, and I understand that. But it doesn't work. Nothing you say is going to get me or others who look at the concept of Negative as BEING NEGATIVE to change our fundamental view of this, because people don't have their views changed through others' explanations.
I don't have a reading impediment. I've read your explanations. They do not change the way that I and others feel, and there will be MANY new people who will feel the same way. You ought to be listening to us instead of trying to change our opinions. It's like you don't understand that we are your customers. Listening to your customers is a Good Idea. And when a significant portion of them say 'I don't like the way this makes me feel,' that's a problem.
I think you need to take a look at the way you are explaining things and ask yourself if you are really being all that effective in helping solve the situation through your explanations. It isn't a reading impairment on our part. It's a lack of understanding of the problem on yours. Or maybe not; but that's the way that it comes across.
I think part of the problem is that you are trying to use the up/down system to do multiple different things. And while it is great for some, it isn't great for others. I understand the concept of community moderation through downvotes and I get why you would want to use it, but the baggage that goes along with the process is a significant problem for myself and others.
It isn't that I don't think you considered
the problem, it's that I think you considered it and decided to go with the system anyways. I don't like the system. I'm under no compunction to keep my mouth shut about not liking the system. I'm trying to be helpful and suggest ways that the system could be fixed; out of many of the different 'to-do list' items I've seen, the concept of removing the negative aspects of rating has not been highly placed. Yet it sure seems to bother a significant percentage of your customer base. Perhaps it is higher placed then I think, but this was not communicated well.
When I asked you a question, you responded with:
The simple answer is because I think my ideas would work a lot better than yours.
And here's the thing: I'm sure your idea does
work well, exceedingly well, as long as you ignore the fact that some people actively dislike
using your process. I'm sure it would be clunkier to do things in a way that is non-pejorative to some. But is that the best way to maximize the customer base?
The tone of your responses indicates that you don't seem to understand that you can't expect to solve people's emotional responses with logical arguments about a process. Efficiency is great, but warmth is just as important in the long run. There doesn't seem to have been much thought put into whether or not the process creates an enjoyable
experience, not just an efficient one. As I said above: you say that you have put this thought in, but your responses have all revolved around discussing what is the best and most effective way of doing things. They don't directly address the question of whether or not it's fun, and isn't that an important part of the experience?